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Usually, the term “upgrade” is associated with something more expensive, but with VoIP, the opposite is true. VoIP, short for Voice over Internet Protocol, allows you to make and receive phone calls using your Internet connection instead of the traditional PSTN (Public Switched Telephone Network), which still uses wires and cables to transmit voice data....

Is your business paying too much for an outdated phone system? Is there something better out there that has more features and flexibility, as well as a lower price tag? If it’s been a while since you’ve looked at your phone system, or you’re starting a new business and need a way to communicate both...

You can think of VoIP applications in a couple of different ways… On the one hand, there are VoIP applications that allow you to make and receive phone and video calls over the Internet as well as transmit data. Skype, FaceTime, WhatsApp, Zoom, and Google Hangouts are all examples of VoIP applications that small businesses...

Choosing the right payment processing tool matters for any small to medium-sized business. An efficient payment processing system can improve revenue and avoid errors from manual payment processing. From credit card terminals and mobile payments to online invoices and recurring billing, payment processing options can vary in cost, features, and setup. This guide aims to...

If you’ve begun the process of evaluating VoIP systems, you’ve probably had to consider several factors, such as your call volume, business size, and organizational structure. But have you wondered whether you should use hardphones or softphones? This guide will help you understand the differences and make a decision that’s right for where your business...

Large companies are swallowing up small businesses at an alarming rate. Their deep pockets and resources give them access to enterprise tools that allow them to easily scale and grow. Enterprise phone solutions give large companies a significant edge, providing them with key tools and information they need to support their customers and make critical...

VoIP isn’t what it was ten years ago. Rapid technological developments and improved internet speeds have allowed businesses to use VoIP to enhance both internal and external communication, resulting in an experience that delights customers and makes your team more efficient. Just like computer prices have dropped dramatically over the years with a meteoric rise...

In modern societies, veterinary clinics play a much different role than they did in the past. At the beginning of the 20th century, people contacted vets to save their horses and cows from disease because these animals were part of their economic livelihood. As machines took over as the primary means of assisting humans with...

In today’s marketplace, small businesses face numerous challenges. These challenges include problems as wide-ranging as client dependence, founder dependence, constant fatigue, money management, and the age-old issue of quality versus growth. Factor in the difficulty of surviving in an economy full of well-established companies and multinational corporations and it’s no wonder so many small businesses...

All businesses have a strategy. This strategy is often disjointed, undefined, and barely noticeable, but nonetheless, it’s there. At the other end of the spectrum, the most successful and profitable businesses have a strategy that’s structured, clearly defined, and reliable. Part of any good business strategy involves customer engagement. Current business lexicon includes the term...

The communication methods, platforms, and devices available to modern businesses and consumers are numerous and diverse. Having all of these tools immediately accessible can be both a blessing and a curse. We frequently find ourselves multitasking, tangled in a web of group chats, email chains, video conferences, and social media updates. Sometimes this web makes...

If you don’t have a lot (or any) reviews, it can be intimidating to get the process underway. You might not know the best way to ask for customer reviews, or you might be nervous about rejection. The good news is that 70 percent of people will leave a review for a business if they’re...