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Dental Care Alliance prioritizes investment in its 370+ allied offices across the U.S. by implementing Weave’s customer communications platform
LEHI, UTAH (February 9, 2022) – Weave (NYSE: WEAV), the all-in-one customer communication platform for small business, has signed its largest multi-location customer in company history.
&nbsp;
Dental Care Alliance (DCA), a dental service organization (DSO) supporting more than 370+ practice locations across the U.S., recently became a Weave customer after successfully completing a pilot test for 19 of its allied offices in 2021.
&nbsp;
Chris Scott, CIO &amp; CISO of Dental Care Alliance, highlighted the success of the pilot program and Weave’s integration with its practice management systems as key to the leading DSO’s decision to move its allied offices to Weave’s communications platform.
&nbsp;
“After reviewing a number of potential solutions to elevate the patient experience and replace our existing phone systems, Weave was the clear choice,” Scott said. “Our 19-office pilot test of Weave showed that the platform could unify the offices’ operations, create unmatched efficiencies, and increase access to the exceptional patient care that our allied offices provide. Team members are more fully engaged as DCA continues to invest in putting our supported practices first and modernizes day-to-day responsibilities through partnerships, like the one we have established with Weave.”
&nbsp;
Weave launched Unify in 2021 to expand its impact on multi-location offices and their unique customer engagement and communication needs. Since then, Weave has continued to develop and release product enhancements targeted at tailoring its Unify platform to better facilitate multi-location expansion while keeping practices connected to their local communities and customers. Those recent feature additions include Call Queues and Phone Tree Updates in the fourth quarter of 2021.
&nbsp;
“As we see many of our customers consolidating their operations with other single-location businesses and dental service organizations, serving the needs of our multi-location users is paramount to Weave’s success,” said Roy Banks, Weave’s CEO. “Adding Dental Care Alliance as a Weave customer is not just an exciting milestone for us, but further validation that DSOs can count on Weave.”
&nbsp;
Learn more about Weave’s Unify platform for multi-location businesses <a href="https://www.getweave.com/weave-unify/">here</a> and learn more about the industry-leading DSO Dental Care Alliance <a href="http://www.dentalcarealliance.com">here</a>.
&nbsp;
About Weave 
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement &amp; work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work. To learn more, visit <a href="http://www.getweave.com/newsroom/">www.getweave.com/newsroom/</a>
&nbsp;
About Dental Care Alliance
&nbsp;
Dental Care Alliance’s mission is to advance the practice of dentistry. DCA currently supports 370+ allied practices and more than 775 dentists across 21 states. DCA’s allied practices represent all dental specialties and treat patients under more than 130 brand names.
&nbsp;
Contacts: 
Kali Geldis
Director of Communications, Weave
<a href="mailto:pr@getweave.com">pr@getweave.com</a>
&nbsp;
Shawn Wherry
Vice President of Marketing, Dental Care Alliance
<a href="mailto:media@dentalcarealliance.com">media@dentalcarealliance.com</a>

Weave Adds Largest Multi-Location Customer Ever

Text-to-pay, wireless terminals and card on file features make collecting customer payments easier for small businesses
LEHI, Utah (January 28, 2022) – Weave (NYSE: WEAVE), the all-in-one customer communication platform for small business, today announced the company has surpassed $1 billion in payments processed through Weave Payments. With recent enhancements to its payments offerings, this milestone is significant as Weave continues on its mission of becoming an essential software for small businesses. 
Weave Payments is the full payment processing solution that offers multiple contactless payment options, including in-office payments, mobile card payments, manual card entry, and Text To Pay, an innovative feature that allows customers to pay instantly from a mobile device. With Weave’s easy-to-use Payments dashboard, customers can quickly see which bills are outstanding, which have been paid, which have been refunded, and which need to be recorded.
“Communication serves as the foundation of everything a small business does,” said Roy Banks, Chief Executive Officer of Weave. “It’s our job to help our customers deliver seamless and convenient interactions with their customers, everything from the first interaction through payments. We’ve received an overwhelmingly positive response from our customers about our ability to integrate payment processing within existing communications channels. This milestone signifies the importance of effective communication in managing customer interactions and we are focused on growing payments across our customer base.”
Weave has been growing its payments offering since it launched in 2020, most recently adding wireless terminals and the ability to store customers’ preferred payment methods in the last quarter of 2021.
“My favorite feature of Weave, hands down, is Text To Pay,” said Weave customer Valarie Caulfield, Office Manager at Sodorff &amp; Wilson Family Dentistry. “80% of our patients are paying within 24 hours.”
To learn more about Weave’s unified customer communications and engagement platform, visit <a href="https://www.getweave.com/">getweave.com</a>. 
About Weave 
Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement &amp; work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and was certified as a Great Place to Work. To learn more, visit <a href="https://www.getweave.com/newsroom/">www.getweave.com/newsroom/</a> 
Contact: 
Kali Geldis
Director of Communications, Weave
<a href="mailto:pr@getweave.com">pr@getweave.com</a>

Weave Surpasses $1B in Payments Processed

33% of Clinics Spend Over $1,000 Per Month on Communication Technology
LEHI, Utah (December 8, 2021) – Weave, the all-in-one customer communication platform for small business, today announced new research, <a href="https://www.getweave.com/ebooks/">The Modern Small Business: Communication for the Future</a>, illustrating how rapidly business communication is evolving, and how technology is powering new ways for businesses to build customer relationships, remove inefficiencies and retain employees.
Weave commissioned an independent study of 1,500 U.S. small business leaders and consumers in September 2021 to understand how business communication is evolving and what modern consumers expect from small businesses &#8212; everything from scheduling, payments to reviews. The study specifically looked at small healthcare providers and home services businesses. While the global pandemic forced the rapid deployment of digital transformation tools, small healthcare practices and home service businesses are now realizing both the benefit of these tools to their bottom lines and also the potential missed opportunities if the trajectory of adoption doesn’t continue.
“Small businesses in particular are experiencing enterprise-level customer demands at staggering rates. Technology can help preserve the integrity of small business owners’ number one priority: customer satisfaction,” said Roy Banks, CEO of Weave. “Through modernizing every communication touchpoint from scheduling to service, all the way through reviews and payments, Weave can help them achieve the level of service their customers are demanding.”
Top Healthcare Insights
<ul>
<li style="font-weight: 400;" aria-level="1">61% of patients are more likely to pay their clinic bill if they receive a text reminder with a link to pay</li>
<li style="font-weight: 400;" aria-level="1">58% of patients consider filling out paper in-take forms “old fashioned”</li>
<li style="font-weight: 400;" aria-level="1">74% of patients expect clinics to keep an accurate record of their health profile, but 42% of patients have noticed an error in their patient file because the clinic misunderstood the handwriting from their paper in-take form</li>
<li style="font-weight: 400;" aria-level="1">94% of clinics say that online reviews are important to their success, but only about half of them send reminders to patients to leave a review</li>
<li style="font-weight: 400;" aria-level="1">33% of clinics spend over $1,000 a month on communication technologies like phone systems</li>
</ul>
Top Home Services Insights
<ul>
<li style="font-weight: 400;" aria-level="1">90% of customers say they are placed on hold when calling to make an HVAC service provider, electrician or plumber appointment</li>
<li style="font-weight: 400;" aria-level="1">86% of customers check the online reviews of a new HVAC service provider, electrician or plumber before requesting an appointment</li>
<li style="font-weight: 400;" aria-level="1">Only 13% of customers consistently leave online reviews for an HVAC service provider, electrician or plumber but 53% would if they got a reminder</li>
</ul>
Download the full reports, customized to multiple industries, <a href="https://www.getweave.com/ebooks/">here</a>.
About the study
Weave commissioned an independent market research firm to study 750 business leaders and 750 US consumers. The margin of error for this study +/- 3.6%. Online sampling was conducted in partnership with TrendCandy, a global leader in survey sampling.
About Weave 
Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement &amp; work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work. To learn more, visit <a href="https://www.getweave.com/newsroom/">www.getweave.com/newsroom/</a>
&nbsp;
Contact: 
Kali Geldis
Director of Communications, Weave
<a href="mailto:pr@getweave.com">pr@getweave.com</a>

Study: Ineffective Customer Communications Can Cost Small Businesses Time, Money and Talent

33% of Clinics Spend Over $1,000 Per Month on Communication Technology

LEHI, Utah (December 8, 2021) – Weave, the all-in-one customer communication platform for small business, today announced new research, <a href="https://www.getweave.com/ebooks/">The Modern Small Business: Communication for the Future</a>, illustrating how rapidly business communication is evolving, and how technology is powering new ways for businesses to build customer relationships, remove inefficiencies and retain employees.
Weave commissioned an independent study of 1,500 U.S. small business leaders and consumers in September 2021 to understand how business communication is evolving and what modern consumers expect from small businesses &#8212; everything from scheduling, payments to reviews. The study specifically looked at small healthcare providers and home services businesses. While the global pandemic forced the rapid deployment of digital transformation tools, small healthcare practices and home service businesses are now realizing both the benefit of these tools to their bottom lines and also the potential missed opportunities if the trajectory of adoption doesn’t continue.
“Small businesses in particular are experiencing enterprise-level customer demands at staggering rates. Technology can help preserve the integrity of small business owners’ number one priority: customer satisfaction,” said Roy Banks, CEO of Weave. “Through modernizing every communication touchpoint from scheduling to service, all the way through reviews and payments, Weave can help them achieve the level of service their customers are demanding.”
Top Healthcare Insights
<ul>
<li style="font-weight: 400;" aria-level="1">61% of patients are more likely to pay their clinic bill if they receive a text reminder with a link to pay</li>
<li style="font-weight: 400;" aria-level="1">58% of patients consider filling out paper in-take forms “old fashioned”</li>
<li style="font-weight: 400;" aria-level="1">74% of patients expect clinics to keep an accurate record of their health profile, but 42% of patients have noticed an error in their patient file because the clinic misunderstood the handwriting from their paper in-take form</li>
<li style="font-weight: 400;" aria-level="1">94% of clinics say that online reviews are important to their success, but only about half of them send reminders to patients to leave a review</li>
<li style="font-weight: 400;" aria-level="1">33% of clinics spend over $1,000 a month on communication technologies like phone systems</li>
</ul>
Top Home Services Insights
<ul>
<li style="font-weight: 400;" aria-level="1">90% of customers say they are placed on hold when calling to make an HVAC service provider, electrician or plumber appointment</li>
<li style="font-weight: 400;" aria-level="1">86% of customers check the online reviews of a new HVAC service provider, electrician or plumber before requesting an appointment</li>
<li style="font-weight: 400;" aria-level="1">Only 13% of customers consistently leave online reviews for an HVAC service provider, electrician or plumber but 53% would if they got a reminder</li>
</ul>
Download the full reports, customized to multiple industries, <a href="https://www.getweave.com/ebooks/">here</a>.
About the study
Weave commissioned an independent market research firm to study 750 business leaders and 750 US consumers. The margin of error for this study +/- 3.6%. Online sampling was conducted in partnership with TrendCandy, a global leader in survey sampling.
About Weave 
Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement &amp; work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work. To learn more, visit <a href="https://www.getweave.com/newsroom/">www.getweave.com/newsroom/</a>
Contact: 
Kali Geldis
Director of Communications, Weave
<a href="mailto:pr@getweave.com">pr@getweave.com</a>