If you are a small business owner who has personally made an effort to get your business found on Google, there is a good chance that you have run into the term NAP consistency. NAP consistency stands for name address and phone number consistency and refers to the information that Google has about […]
If you own a dental or medical practice, there is a high likelihood that you have had to deal with broken appointments. If not, congratulations, you are superhuman… you can stop reading now. For the rest of us, we’re going to talk about how to fill broken appointments with Weave’s Quick Fill text messages. […]
The competition in your industry is fierce. Chances are there are a dozen or more businesses in your community that provide the same service that you do. So, how do you set yourself apart from the competition, and, how do you create a client base that’s full of raving fans? It’s not […]
If you are a small or local business, you might be wondering how to make your advertising dollars matter. How can you stand out from the competition and get in front of your audience without spending a small fortune? It’s unlikely that you have a multimillion-dollar advertising budget, so we’ll share our top […]
Technology has changed rapidly in the 21st century. In particular, widespread use of the internet has altered the way humans think, communicate, and live. The way we access the internet has changed too; we’ve moved from bulky desktops and heavy laptops to sleek tablets and sophisticated smartphones. Smartphones and other cellular devices are everywhere. […]
Depending on the source, studies show that it can be 5 to 25 times more expensive to acquire a new customer than to keep an existing one. In the healthcare field where lifetime patient value can be several thousand dollars, this figure is most likely at the high end of that range. Customer […]
Customer service isn’t just about solving problems. It’s also meant to nurture relationships and enhance customer experience. If you put yourself in their shoes, then you know that being stuck on hold waiting for help or having to take time out of the day to reach out to an office to resolve an issue […]
Looking for a way to reach your clients that ensures they’ll see your message? Have you tried text messages yet? Email open rates are falling fast, and calling clients on the phone can be an unwelcome interruption in their day. Today, over 79% of Americans own a smartphone, and the average user checks their […]
Do you know what people use their smartphones for the most? Spoiler alert: it’s not social media, games, or checking the Internet. The number one feature people use on their phones more than anything else is texting. Up until now, you might not have considered the idea of using text messages or SMS […]
How does your team communicate with each other in the office? Do they shout across the lobby? Do they walk back and forth between the front and back office? Or do they send each other emails or text messages hoping that the recipient sees it in a timely manner? Tony Robbins, said: “The quality […]