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It seems like everything is moving to the cloud these days, and phone systems are no exception. Cloud-based phone systems describe VoIP (Voice over Internet Protocol), aka “Internet calling.” These systems allow you to use the Internet to make phone calls, as opposed to traditional analog phones that rely on older infrastructure like copper wires. Read More...

Are you curious about having a virtual phone system? Are you wondering how it’s different from what you currently have and what it would require for you to make the switch? We’ve got all your answers in this guide, including what to do before you decide to implement anything. But first, what is a virtual Read More...

Communication is vital for any business, so choosing a VoIP provider is a big deal. Because VoIP is still a relatively new technology, there’s a wide range of prices, features, and service levels. Figuring out how to compare the vast array of providers can be overwhelming. In this guide, we’ll share the top things to Read More...

Usually, the term “upgrade” is associated with something more expensive, but with VoIP, the opposite is true. VoIP, short for Voice over Internet Protocol, allows you to make and receive phone calls using your Internet connection instead of the traditional PSTN (Public Switched Telephone Network), which still uses wires and cables to transmit voice data. Read More...

Is your business paying too much for an outdated phone system? Is there something better out there that has more features and flexibility, as well as a lower price tag? If it’s been a while since you’ve looked at your phone system, or you’re starting a new business and need a way to communicate both Read More...

The quality of your phone system speaks volumes about your business. Unanswered calls, busy signals, and poor connections leave a negative first impression, scaring off potential customers and alienating current clients. If you’re relying on traditional landlines or trying to do business from your cell phone, you have likely hit a crossroads as your business Read More...

For most people, an Internet outage is an annoyance and a minor inconvenience. But, if you’re using a VoIP phone system, the effects can be much more deeply felt, disrupting, and even halting your business. It might sound dramatic, but it’s true. The reason that an Internet outage would so adversely affect your operations is Read More...

You can think of VoIP applications in a couple of different ways… On the one hand, there are VoIP applications that allow you to make and receive phone and video calls over the Internet as well as transmit data. Skype, FaceTime, WhatsApp, Zoom, and Google Hangouts are all examples of VoIP applications that small businesses Read More...

Change is exciting, but it can also be scary. If you’re used to doing things a certain way, then the thought of doing things differently can seem daunting. When it comes to your phone system, the stakes are high, and a wrong turn can negatively impact your reputation and bottom line. You want a phone Read More...

We’re at the start of a new decade, and the shift away from old technologies to more modern, effective solutions is well underway. As 2020 begins, there has been a massive shift toward cloud-based technologies. According to Forbes, small businesses are increasingly moving to digital and cloud-based solutions¹. Cost is just one of the many Read More...

Have you ever called your business to find out what your customers experience on the other end of the phone line? Did it make you cringe? The saying, “You never get a second chance to make a first impression” applies perfectly to a phone system. When someone calls you, the experience they have on the Read More...

If you’ve begun the process of evaluating VoIP systems, you’ve probably had to consider several factors, such as your call volume, business size, and organizational structure. But have you wondered whether you should use hardphones or softphones? This guide will help you understand the differences and make a decision that’s right for where your business Read More...