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For healthcare practices planning on or in the process of expansion, there are a number of communication problems to consider. With the right tools, however, these problems become opportunities for quicker expansion, easier consolidation, and optimal business health. Rapid expansion requires that businesses have the ability to merge data from newly acquired offices. If the Read More...

How can optometry practices use marketing channels, word-of-mouth advertising, and brand positioning to bring new patients into their clinics? A recent episode of Weave’s In the Trenches webinar series looks into these industry-specific questions. We sat down with Christi Cupp, the clinical manager of Wichita Optometry, to find out how her practice drives new traffic Read More...

Multi-location healthcare practices are constantly looking for ways to maximize their efficiency. Training staff on time management can only take offices so far, however. Increasingly, multi-office providers are turning to technological solutions in order to optimize their productivity. Business communication technology has developed in recent decades to offer a number of effective tools for helping Read More...

Business communication technology serves a number of purposes in today’s world. It allows organizations to provide better customer service to their clients. It increases efficiency and cooperation within the organization itself. And, because it benefits both customers and employees, technology lets you make a higher profit. Technological advances also impact how businesses collect payments. In Read More...

The COVID-19 pandemic has created widespread concern about frequenting public places. In order to understand how healthcare practices are handling their patients’ potential fear of visiting providers, Weave recently commissioned an independent survey of 750 providers and patients. The results of the survey indicate surges in the amount of clients that are afraid to visit Read More...

Texting has gone from an occasionally-used tool to a primary mode of communication over the last two decades. While older consumers have been slower to embrace texting, the younger generation shows a clear preference for communicating with text messaging. Businesses that want to attract more prospective customers and provide a better customer experience to existing Read More...

Protecting healthcare workers has always been essential, but today’s environment brings new expectations around safety, efficiency, and infection prevention. Patients continue to look to healthcare teams as trusted experts, and it’s the responsibility of practices to create a safe, organized environment that minimizes unnecessary exposure to illness and physical strain. To better understand how practices Read More...

It’s common for businesses to feel like their voicemails are being ignored, forgotten, or lost. This feeling is especially prevalent among offices that have to call customers regarding specific appointment times. If you’re like most business owners, you’re looking for a way to reduce the number of communication outreaches that seemingly go down the drain. Read More...

In order to understand how the COVID-19 pandemic is affecting healthcare practices, Weave recently commissioned an independent survey of 750 providers and patients. The survey included questions about social distancing, maintaining effective communication, and handling payments. This blog post focuses on shifts in client expectations due to this year’s public health crisis. A significant number Read More...

Keeping in touch with patients is a tough task, especially in 2020. The COVID-19 pandemic has caused temporary closures and altered office hours for thousands of healthcare practices. It’s also scared some clients away from seeking out the healthcare they need and deserve. Weave commissioned an independent survey of 750 healthcare providers and patients recently Read More...

With the advent of new technologies, payment collection has diversified for businesses of all sizes. Our society has moved further away from cash and checks by relying heavily on debit and credit cards. Now, many businesses are finding that consumers want to use contactless payment options in place of cards. Contactless payments include both mobile Read More...

Recent events have incentivized healthcare practices to promote social distancing in their offices. As providers attempt to institute social distancing in the new normal, it’s important that they minimize unnecessary human contact while maintaining effective communication. It’s also critical that they create a personal touch in their communication despite reduced in-person contact with patients. Payments Read More...