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Have your callers ever experienced any of the following: • A busy signal • A clunky phone tree that traps callers in an endless loop • A message that says, “this voicemail box is full.” • Endless ringing with no one answering • Dropped calls • Poor reception All of these are symptoms of an Read More...

Even though VoIP has been commercially available since 1995, there are still a lot of misconceptions about it. Some people think it’s only for big businesses. Others believe that VoIP is nothing more than Skype and Zoom, and it’s only for solopreneurs. These views are not only conflicting, but they’re also inaccurate. Today’s VoIP systems Read More...

Do you ever wonder how businesses functioned before the Internet? Being able to send emails, share files, access digital information instantly, and collaborate online has revolutionized the way companies operate today. And now, thanks to the Internet, businesses of all sizes can use this network to make and receive phone calls. The technology is called Read More...

Does your business have a reliable Internet connection? If the answer is yes, then your business could benefit from using VoIP. Short for Voice over Internet Protocol, VoIP is a technology protocol that allows voice and multimedia data to be transmitted via the Internet. In more everyday terms, when you talk on the phone, your Read More...

Now that 2020 is well underway, isn’t it time to take a look at your phone system? Is it serving your needs? Is it appropriately priced? Many businesses make the mistake of not putting much thought into their phones. However, given how vital communication is to small businesses, it’s wise to thoroughly evaluate your current Read More...

The amount of computing power we now hold in the palms of our hands is staggering. Thanks to the advent and evolution of smartphones, most of us are walking around with powerful minicomputers that not only make voice and video calls, but also take photos and videos, shop online, access podcasts, stream music, and more. Read More...

Are you curious about having a virtual phone system? Are you wondering how it’s different from what you currently have and what it would require for you to make the switch? We’ve got all your answers in this guide, including what to do before you decide to implement anything. But first, what is a virtual Read More...

The quality of your phone system speaks volumes about your business. Unanswered calls, busy signals, and poor connections leave a negative first impression, scaring off potential customers and alienating current clients. If you’re relying on traditional landlines or trying to do business from your cell phone, you have likely hit a crossroads as your business Read More...

Choosing the right payment processing tool matters for any small to medium-sized business. An efficient payment processing system can improve revenue and avoid errors from manual payment processing. From credit card terminals and mobile payments to online invoices and recurring billing, payment processing options can vary in cost, features, and setup. This guide aims to Read More...

Have you ever called your business to find out what your customers experience on the other end of the phone line? Did it make you cringe? The saying, “You never get a second chance to make a first impression,” applies perfectly to a phone system. When someone calls you, the experience they have on the Read More...

Large companies are swallowing up small businesses at an alarming rate. Their deep pockets and resources give them access to enterprise tools that allow them to easily scale and grow. Enterprise phone solutions give large companies a significant edge, providing them with key tools and information they need to support their customers and make critical Read More...

VoIP isn’t what it was ten years ago. Rapid technological developments and improved internet speeds have allowed businesses to use VoIP to enhance both internal and external communication, resulting in an experience that delights customers and makes your team more efficient. Just like computer prices have dropped dramatically over the years with a meteoric rise Read More...