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Now that 2020 is well underway, isn’t it time to take a look at your phone system? Is it serving your needs? Is it appropriately priced? Many businesses make the mistake of not putting much thought into their phones. However, given how vital communication is to small businesses, it’s wise to thoroughly evaluate your current Read More...

Households are saying goodbye to their landline phone systems in record numbers and embracing mobile technology. This trend begs the question about whether you should follow suit for your business. Though every business is different, there’s no denying that landline technology is on its way out. Recently, AT&T announced that they plan on ending landline Read More...

There’s a lot of confusion around softphones, especially as more businesses move to VoIP-based communication systems. The first thing to understand is that a softphone is not a physical phone. It’s a software program or app that uses VoIP (Voice over Internet Protocol) to make and receive calls over the Internet. Part of the confusion stems Read More...

The amount of computing power we now hold in the palms of our hands is staggering. Thanks to the advent and evolution of smartphones, most of us are walking around with powerful minicomputers that not only make voice and video calls, but also take photos and videos, shop online, access podcasts, stream music, and more. Read More...

It seems like everything is moving to the cloud these days, and phone systems are no exception. Cloud-based phone systems describe VoIP (Voice over Internet Protocol), aka “Internet calling.” These systems allow you to use the Internet to make phone calls, as opposed to traditional analog phones that rely on older infrastructure like copper wires. Read More...

Are you curious about having a virtual phone system? Are you wondering how it’s different from what you currently have and what it would require for you to make the switch? We’ve got all your answers in this guide, including what to do before you decide to implement anything. But first, what is a virtual Read More...

Communication is vital for any business, so choosing a VoIP provider is a big deal. Because VoIP is still a relatively new technology, there’s a wide range of prices, features, and service levels. Figuring out how to compare the vast array of providers can be overwhelming. In this guide, we’ll share the top things to Read More...

Usually, the term “upgrade” is associated with something more expensive, but with VoIP, the opposite is true. VoIP, short for Voice over Internet Protocol, allows you to make and receive phone calls using your Internet connection instead of the traditional PSTN (Public Switched Telephone Network), which still uses wires and cables to transmit voice data. Read More...

Is your business paying too much for an outdated phone system? Is there something better out there that has more features and flexibility, as well as a lower price tag? If it’s been a while since you’ve looked at your phone system, or you’re starting a new business and need a way to communicate both Read More...

The quality of your phone system speaks volumes about your business. Unanswered calls, busy signals, and poor connections leave a negative first impression, scaring off potential customers and alienating current clients. If you’re relying on traditional landlines or trying to do business from your cell phone, you have likely hit a crossroads as your business Read More...

For most people, an Internet outage is an annoyance and a minor inconvenience. But if you’re using a VoIP phone system, the effects can be much more deeply felt, disrupting and even halting your business. It might sound dramatic, but it’s true. The reason that an Internet outage would so adversely affect your operations is Read More...

You can think of VoIP applications in a couple of different ways… On the one hand, there are VoIP applications that allow you to make and receive phone and video calls over the Internet as well as transmit data. Skype, FaceTime, WhatsApp, Zoom, and Google Hangouts are all examples of VoIP applications that small businesses Read More...