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It’s common for businesses to feel like their voicemails are being ignored, forgotten, or lost. This feeling is especially prevalent among offices that have to call customers regarding specific appointment times. If you’re like most business owners, you’re looking for a way to reduce the number of communication outreaches that seemingly go down the drain. Read More...

Keeping in touch with patients is a tough task, especially in 2020. The COVID-19 pandemic has caused temporary closures and altered office hours for thousands of healthcare practices. It’s also scared some clients away from seeking out the healthcare they need and deserve. Weave commissioned an independent survey of 750 healthcare providers and patients recently Read More...

There’s a growing trend toward touchless communication tools for healthcare practices. These sorts of tools were already becoming commonplace before today’s pandemics. In light of recent government regulations and changing customer preferences, the incentive for doctors to impress patients with touchless communication tools is greater than ever. What are touchless communication tools? Essentially, these tools Read More...

15 Ways Businesses Can Thrive in Today’s Customer Experience Landscape Modern businesses of every size are adapting to a rapidly changing marketplace. Shifts in consumer expectations, advances in digital technology, and rising demand for convenience have pushed organizations to rethink how they deliver a seamless, efficient, and customer-centric experience. To stay competitive, businesses need to Read More...

Healthcare providers are faced with a difficult problem because of differing viruses. They need to continue to offer essential services to their patients while meeting the constantly fluctuating regulations and standards created by our society’s concern about viruses. One of the main ways to reduce the spread of disease is social distancing. So, how can Read More...

Recent events have created a new normal for businesses across the country and around the world. Covid-19 has changed the way owners manage their businesses and altered the expectations and preferences of consumers. One of the main adjustments businesses are making is a transition to more remote work. As optometry practices deal with the demand Read More...

Veterinarians are incredibly busy people. Along with their duties as practitioners, they’re frequently small business owners who have to tend to the day-to-day demands of managing an organization. Vets in more rural areas also choose to travel to take care of animals that can’t easily be transported to their clinic. In short, vets are constantly Read More...

Optometry practices see a lot of patients. There’s a constant cycling through of new customers looking for their first set of lenses, people hoping to update their prescriptions, and clients moving on to other offices or getting their vision permanently corrected with LASIK surgery. This state of flux makes it difficult to maintain effective communication Read More...

Growth is an area of emphasis for businesses of all sizes. Growth can be either quantitative or qualitative in nature. Some dental offices are looking to open new offices and discover new markets, while others are hoping to stay local and grow by constantly improving their processes and services. No matter the type of growth Read More...

Although optometrists primarily focus their day-to-day attention on the visual, it’s still important that their patients hear from them. Setting up an optimized phone system keeps the goings-on in your office from falling on deaf ears. Optometry patients need to be heard by your office before they’re ever seen stepping through the front door. Because Read More...

Ninjas were covert agents known for their stealth and invisibility in feudal Japan. In fact, the word ninja is also pronounced shinobi, which comes from the kanji characters for “hide” and “person.” Over the centuries, legend and folklore helped ninjas develop a reputation in popular culture for their stealth and invisibility. How do ninjas relate Read More...

At Weave, we consider calls, texts, and emails essential parts of an integrated communication network. Each method of contacting patients has its own merits. While many practices have already embraced calls and texts as absolute necessities for optimized communication, some have yet to understand the power of email marketing. The majority of consumers now say Read More...