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Does your business accept credit cards? If so, you need a payment gateway. Typically, payment gateways have been associated with e-commerce stores as a way to take credit card payments online. Now, however, service-based businesses are beginning to realize how useful they are in providing secure transactions, expanding “office hours,” and expediting payment processing times. Read More...

You put a lot of thought into providing a five-star experience for your customers. But, have you thought about how your payment options can positively or negatively impact that experience? At one time or another, most of us have been in a situation where we couldn’t use our credit card at an “all cash” establishment, Read More...

As a business owner, you strive to make it easy for people to work with you. Whether it’s offering convenient office hours, plenty of parking, after-hours support, or an easy-to-navigate website, you already know that customers will flock to you (and stick around) if there’s no friction between them getting the product or service they Read More...

Do you ever wish you had a crystal ball? Not only could you predict each week’s winning lottery numbers, but you’d also be able to look into the future and see if you made the right decision when it came to your business phone system. Even though a communication system is one of the most Read More...

Have your callers ever experienced any of the following: • A busy signal • A clunky phone tree that traps callers in an endless loop • A message that says, “this voicemail box is full.” • Endless ringing with no one answering • Dropped calls • Poor reception All of these are symptoms of an Read More...

You might be able to get away with a single phone line when your business is brand new, but as you add employees, you’re going to need a more professional solution. Here’s the good news: enterprise-level functionality is now available to businesses of all sizes without an enterprise-level price tag. By installing a PBX phone Read More...

Even though VoIP has been commercially available since 1995, there are still a lot of misconceptions about it. Some people think it’s only for big businesses. Others believe that VoIP is nothing more than Skype and Zoom, and it’s only for solopreneurs. These views are not only conflicting, but they’re also inaccurate. Today’s VoIP systems Read More...

Do you ever wonder how businesses functioned before the Internet? Being able to send emails, share files, access digital information instantly, and collaborate online has revolutionized the way companies operate today. And now, thanks to the Internet, businesses of all sizes can use this network to make and receive phone calls. The technology is called Read More...

Does your business have a reliable Internet connection? If the answer is yes, then your business could be benefited by using VoIP. Short for Voice over Internet Protocol, VoIP is a technology protocol that allows voice and multimedia data to be transmitted via the Internet. In more everyday terms, when you talk on the phone, Read More...

Now that 2020 is well underway, isn’t it time to take a look at your phone system? Is it serving your needs? Is it appropriately priced? Many businesses make the mistake of not putting much thought into their phones. However, given how vital communication is to small businesses, it’s wise to thoroughly evaluate your current Read More...

There’s a lot of confusion about softphones, so it’s time to separate fact from fiction. The first thing to understand is that a softphone is not a physical phone. It’s a software program or app that uses VoIP (Voice over Internet Protocol) to make and receive calls over the Internet. Part of the confusion stems Read More...

The amount of computing power we now hold in the palms of our hands is staggering. Thanks to the advent and evolution of smartphones, most of us are walking around with powerful minicomputers that not only make voice and video calls, but also take photos and videos, shop online, access podcasts, stream music, and more. Read More...