EQ vs IQ: How to Hire and Retain Staff that Value Patient Care
Learn how emotional intelligence drives stronger teams, better communication, and a more patient-centered practice
Details:
Ever wonder why you sometimes feel so misunderstood or how someone could have taken what you said so totally differently than the way you meant it? This course will take you through the labyrinth of inner office dynamics and how to help create positive experiences through emotional intelligence.
What you'll learn:
- Understand the effects of misaligning intent and impact
- Understand the power of the emotion portion of the brain
- Discuss how to create more positive personal interactions by understanding emotional intelligence
Dr. Mile Brujic
Dr. Mile Brujic, OD, FAAO, graduated from the New England College of Optometry in 2002 and is a partner at Premier Vision Group, a four-location practice in Northwest Ohio. He provides full-scope care with a focus on anterior segment disease management and specialty contact lenses. Active in organized optometry at every level, he serves on editorial boards for multiple industry publications. Dr. Brujic has authored more than 450 articles and delivered over 2,000 lectures across the country and internationally on advancing topics in eye care.