The Power of Connection
How Effective Communication Transforms Pet Health & Compliance
A Webinar with Dr. Sylvalyn Hammond, DVM- Identify communication barriers that prevent clients from following through on recommended care.
- Use empathy, clear explanations, and teach-back techniques to help clients understand treatment plans and next steps.
- Address financial concerns and overwhelming instructions by breaking care plans into manageable actions.
- Apply texting, reminders, and follow-up workflows to support aftercare, rechecks, and ongoing client engagement.
- Align your team through huddles, shared communication records, and practical scripts to deliver consistent guidance.
Details:
Even the best treatment plan falls short when clients leave confused, overwhelmed, or unsure what to do next. Join Dr. Sylvalyn Hammond for practical strategies to build trust, improve follow-through, and close the communication gaps that lead to missed care and extra work for your team. Discover how clearer conversations, proactive follow-ups, and consistent team messaging can strengthen pet health and help your practice run more smoothly.
Giveaway: One lucky practice will win coffee and breakfast for the whole team!
Must be present during drawing to win, 1 prize only for the named winner, $250 value limit
What you'll learn:
- Identify communication barriers that prevent clients from following through on recommended care.
- Use empathy, clear explanations, and teach-back techniques to help clients understand treatment plans and next steps.
- Address financial concerns and overwhelming instructions by breaking care plans into manageable actions.
- Apply texting, reminders, and follow-up workflows to support aftercare, rechecks, and ongoing client engagement.
- Align your team through huddles, shared communication records, and practical scripts to deliver consistent guidance.
Dr. Sylvalyn Hammond, DVM
A 2018 graduate of Texas A&M University, Dr. Hammond grew up on her family's Angus cattle ranch in southern Arizona, where she spent her childhood as her mother's “unofficial” veterinary assistant. That early hands-on experience shaped a lifelong passion for animal health and welfare. Today, she leads our team as Chief of Staff and is especially passionate about client education and partnering with pet owners on their animals’ care. Dr. Hammond works with a wide variety of species, drawing on her experience with both small and farm animals, as well as advanced continuing education in exotic pet medicine through the Exotic Veterinary Academy. Her clinical interests include nutrition, internal medicine, dentistry, and evidence-based preventive care. When she isn’t at the clinic, you’ll find her spending time with her shelter dog, Frank, cooking with her husband James, or making memories with her two sons, Charlie and Teddy.
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