Get Paid Without the Chase:
A Practical Playbook for Increasing Collections
A Webinar with Dr. Hendrik Lai, Valerie Caulfield, Amanda Flinders- Identify where your collections process stalls and which changes to prioritize to get paid sooner.
- Set clear payment expectations before care so patients understand what they owe and what happens next.
- Make paying easier with convenient payment options and timely reminders.
- Build a consistent follow-up process that reduces manual chasing and keeps outstanding balances from slipping through the cracks.
- Approach overdue-balance conversations with confidence while preserving patient relationships.
Details:
You’ve delivered the care. Why does getting paid still take so much work? When balances linger, your team spends more time chasing payments and your practice has less cash to work with. Join Dr. Hendrik Lai, Valerie Caulfield, DAADOM, and Amanda Flinders for a focused, 30-minute conversation on making collections easier for your practice and your patients. Built for healthcare leaders across specialties, this webinar will explore practical ways to prevent payment delays, improve follow-up, and help your team navigate financial conversations with confidence.
Speakers:
- Dr. Hendrik Lai is a dentist, management consultant, and Managing Partner at Viturtal Consulting. With more than 15 years of experience in healthcare operations and business improvement, he helps practices strengthen financial performance, streamline workflows, and make better decisions using data. His expertise in revenue cycle management combines a clinician’s understanding of patient care with practical strategies for building a more profitable, resilient practice.
- Valarie Caulfield is the Office Manager at Sodorff & Wilson Family Dentistry in Spokane Valley, Washington. She brings more than four decades of experience in dentistry, including over 30 years in office management, with hands-on expertise in insurance administration and the business of running a practice. A Diplomate of the American Association of Dental Office Management, Valarie is passionate about helping practices get paid fairly while keeping patient care and relationships at the center of the experience.
- Amanda Flinders is a Product Marketing Associate at Weave. With a strong background in tech startup growth, Amanda is passionate about translating complex workflows into simple, user-friendly solutions. She has a deep focus on creating incredible customer experiences, and today she’ll be sharing how Weave’s payment products are designed to do exactly that.
One lucky attendee will win a pizza party for their practice!
Must be present during drawing to win, 1 prize only for the named winner, $250 value limit
What you'll learn:
- Identify where your collections process stalls and which changes to prioritize to get paid sooner.
- Set clear payment expectations before care so patients understand what they owe and what happens next.
- Make paying easier with convenient payment options and timely reminders.
- Build a consistent follow-up process that reduces manual chasing and keeps outstanding balances from slipping through the cracks.
- Approach overdue-balance conversations with confidence while preserving patient relationships.
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