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Customer service is central to everything a business does. That’s especially true for small businesses, who can’t afford to alienate their customers with dismissive or neglectful service. The incentive to maintain customer loyalty with top-notch customer service at a local level is part of what endears small businesses to many of us. Though lots of Read More...

Kendall’s History From a young age, Kendall was obsessed with hair. She didn’t like Barbies just because they were the ‘it’ toy. She’d look for all of the latest accessories to go with her dolls that focused on hair. In high school, her skills were such that she found her brother’s friends asking her to Read More...

Every day, businesses miss out on opportunities to connect with current and potential customers. Opportunity cost is a natural part of running a business. If your business is staying busy, you’re going to have to prioritize specific tasks and conversations over others. There are, however, ways to reduce missed opportunities without sacrificing your office’s productivity. Read More...

One of the primary benefits of modern communication tools is that they allow small businesses to personalize their customer messages. In the past, these messages could be personalized, but with much less efficiency than the messaging created by newer communication methods. Moving on from traditional phone calls, notes, mailers, and newsletters lets businesses engage their Read More...

For small businesses looking to improve their marketing strategy, it may seem like the best option for expanding their outreach is to find a secret line of communication. However, there are plenty of ways to develop and improve your marketing without venturing into unknown territory. A focus on the communication networks your office has already Read More...

Dealing with the conditions created by the Covid-19 pandemic has been a struggle for many small practices. Along with reduced hours and temporary closures, businesses have also witnessed legitimate concerns from their customers regarding their health and safety practices. The challenge for small practices is to validate these concerns and embrace new public health guidelines Read More...

Emailing is one of the most important, yet underutilized tools that small businesses have at their disposal. It’s a mode of communication that virtually everyone in our society uses on a regular basis, and we sometimes take for granted how effective it can be in developing a relationship between businesses and their customers. While other Read More...

Most offices have accepted the necessity of email as a modern means of communication. Emailing is significantly more cost-effective than traditional mailing because it gets around the cost of printing and distributing hundreds of mailings. Emails also make their way to customers and prospective customers almost instantaneously, allowing small businesses to share updates and promotions Read More...

21st century communication is undergoing a transition. This change is being spurred on by a number of factors, including rapid technological developments and major global events. As our society responds to the various political, social, and economic forces shaping both policy and practices, it’s crucial that businesses lead in the switch to better forms of Read More...

Business communication is rapidly changing and developing to give customers, employees, and owners simpler and more convenient ways to interact with each other. These new ways of communicating end up saving both businesses and consumers time, stress, and money. It’s important for small businesses to realize that many of these communication tools are just as Read More...

Many small businesses are beginning to realize how important payment methods are to their success. Payments are the lifeblood of any business, and making sure customers have a variety of convenient payment options available to them increases the flow of revenue through your office. Payments is one of the most recent additions to Weave’s business Read More...

The History of Weave Weave was not Brandon Rodman’s first business. In fact, the first business he founded was in 2008, at the beginning of an economic downturn. Until this recession, the 2008 recession was considered one of our biggest since the Great Depression. The business was a call center and he founded it with Read More...