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When you decided to replace your traditional pen-and-paper management methods with efficient, state-of-the-art dog grooming software, your management tasks became much simpler and more accurate. These software programs have a lot to offer and are capable of numerous everyday functions; however, while the typical everyday features are expected like texting customers, there may be other Read More...

When I started working in the dental field clinicians weren’t required to wear gloves. To say things have come a long way is a major understatement. Those of us that have been in the field since the beginning have a special appreciation of the way technology has increased our ability as professionals to manage oral Read More...

Focusing on patient satisfaction allows you to deliver outstanding customer service. Even if you aren’t known for your charm, the real trick to achieving true patient satisfaction simply this: Know what your patients want. And then give it to them. Patients Want to Feel Important Always greet your patients by name. Include personal information in Read More...

Mobile Responsive Dental Websites: A Must Have for Your Practice Stop. Look around the waiting room of your practice. How many of your patients are using their smartphones to play games, stay in touch with friends and use social media? Most likely you’ll notice that a huge percentage of your patients use mobile devices. In Read More...

Last summer I wrote a series of news letters on how to get your team engaged. What I didn’t cover was why team members get disengaged in the first place. Many team members start out as highly engaged team members! They are: Happy to come to work and passionate about their career Connected and loyal to the Read More...

Operating a dental practice is always a challenge. You have many huge decisions about all aspects of the business. Decisions that affect your bottom line are often the most important. After all, if the practice is not profitable, there is no point in staying in business. When your patients make an appointment and show up Read More...

According to a recent report published by Software Advice, patients are increasingly using online reviews to acquire information about wait times before scheduling an appointment. Software Advice surveyed more than 5,000 U.S. patients to determine how wait times affect a patient’s view of a particular practice. Throughout the survey, it became evident that decreasing a patient’s Read More...

Two retired patients might be equally stressed when making their respective dental appointments for the same restorative procedure. However, if you’re a practice manager watching them in the waiting room, you could see two very different pictures. Jim, 71, has his hands folded tightly in his lap as he stares at the wall across from Read More...

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. However, effective communication is much more than just the exchange of information; it’s about understanding the intentions and emotions behind a discussion, which requires active participation from all the parties Read More...

When a patient walks into your office, does he see loose files, phones ringing off their hooks, and employees scrambling because there is not enough help? Or does he see a front office that runs smoothly and efficiently? Your Front Office Should Make the Right First Impression A disorganized office makes a patient uncomfortable. They Read More...

Whether you are just getting your orthodontics practice off the ground or you have been around a few years and are hoping to expand, there are bound to be growing pains. However, if you are willing to learn from the experience of others, you will find that growth comes a little easier. Five steps you Read More...

What Every Dentist Should Be Doing but No One is Talking About Whether you are a 30 year old dentist starting a new practice or have been practicing dentistry for 30 years, it shouldn’t be a secret that the digital age has ushered in a new era of practice management must-haves for seasoned and new Read More...