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It’s not easy getting a dental office up and running on all cylinders. Especially for those dentists who start their practice from scratch, providing top-level services while making a profit is a balancing act that takes years to perfect. However, once a practice finds its groove and establishes a loyal patient base, it’s probably looking...

Multi-location businesses can allow their offices to be either an asset or a liability. A lack of cohesion sometimes causes a domino effect that ruins an organization. On the other hand, offices that function independently yet cooperatively spur growth and build their brand. The COVID-19 pandemic has made it more difficult for individual offices to...

Communication gets clunky for multi-location healthcare practices. That’s especially true for offices that don’t have the right tools for organizing and optimizing inter-office patient communication. While it’s great news when practices are able to expand their operations to new places and new people, there are operational difficulties involved with coordinating between multiple offices. Ensuring that...

For healthcare practices planning on or in the process of expansion, there are a number of communication problems to consider. With the right tools, however, these problems become opportunities for quicker expansion, easier consolidation, and optimal business health. Rapid expansion requires that businesses have the ability to merge data from newly acquired offices. If the...

New guests are a key component of every salon’s growth and success. We sat down with Mary Cromeans of A Robert Cromeans Salon to discuss customer acquisition, branding, and her advice from 25 years in the industry. Together with Robert, her husband, Mary owns three salons: two in San Diego and one in Oklahoma City....

Multi-location healthcare practices are constantly looking for ways to maximize their efficiency. Training staff on time management can only take offices so far, however. Increasingly, multi-office providers are turning to technological solutions in order to optimize their productivity. Business communication technology has developed in recent decades to offer a number of effective tools for helping...

The primary role of a dental practice is taking care of its patients’ needs. However, as practices work to improve their patients’ smiles, they also aim to increase their efficiency and the customer service surrounding essential care. A move toward greater productivity also increases worker satisfaction and profits, allowing practices to expand their circle of...

Texting has gone from an occasionally-used tool to a primary mode of communication over the last two decades. While older consumers have been slower to embrace texting, the younger generation shows a clear preference for communicating with text messaging. Businesses that want to attract more prospective customers and provide a better customer experience to existing...

It’s common for businesses to feel like their voicemails are being ignored, forgotten, or lost. This feeling is especially prevalent among offices that have to call customers regarding specific appointment times. If you’re like most business owners, you’re looking for a way to reduce the number of communication outreaches that seemingly go down the drain....

Keeping in touch with patients is a tough task, especially in 2020. The COVID-19 pandemic has caused temporary closures and altered office hours for thousands of healthcare practices. It’s also scared some clients away from seeking out the healthcare they need and deserve. Weave commissioned an independent survey of 750 healthcare providers and patients recently...

There’s a growing trend toward touchless communication tools for healthcare practices. These sorts of tools were already becoming commonplace before today’s pandemics. In light of recent government regulations and changing customer preferences, the incentive for doctors to impress patients with touchless communication tools is greater than ever. What are touchless communication tools? Essentially, these tools...

15 Ways Businesses Can Thrive in Today’s Customer Experience Landscape Modern businesses of every size are adapting to a rapidly changing marketplace. Shifts in consumer expectations, advances in digital technology, and rising demand for convenience have pushed organizations to rethink how they deliver a seamless, efficient, and customer-centric experience. To stay competitive, businesses need to...