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Retain Your Customers Articles (page 16)

If your veterinary clinic is succeeding in its quest to provide high-quality service to pets in your area and turn a profit in the process, you’re probably considering expanding. The transition to becoming a multi-location practice can be a tricky one. So, how do you know if you’re ready to turn your clinic into a Read More...

Multi-location businesses can allow their offices to be either an asset or a liability. A lack of cohesion sometimes causes a domino effect that ruins an organization. On the other hand, offices that function independently yet cooperatively spur growth and build their brand. The COVID-19 pandemic has made it more difficult for individual offices to Read More...

Communication gets clunky for multi-location healthcare practices. That’s especially true for offices that don’t have the right tools for organizing and optimizing inter-office patient communication. While it’s great news when practices are able to expand their operations to new places and new people, there are operational difficulties involved with coordinating between multiple offices. Ensuring that Read More...
For healthcare practices planning on or in the process of expansion, there are a number of communication problems to consider. With the right tools, however, these problems become opportunities for quicker expansion, easier consolidation, and optimal business health. Rapid expansion requires that businesses have the ability to merge data from newly acquired offices. If the Read More...

Bringing new patients into an optometry practice today requires more than a great clinical experience. Clinics that thrive are the ones that treat marketing, communication, and brand presence as extensions of patient care. When done right, these elements work together to build trust, simplify access, and differentiate your practice in a competitive market. Below are Read More...

New guests are a key component of every salon’s growth and success. We sat down with Mary Cromeans of A Robert Cromeans Salon to discuss customer acquisition, branding, and her advice from 25 years in the industry. Together with Robert, her husband, Mary owns three salons: two in San Diego and one in Oklahoma City. Read More...

How are veterinarians personalizing the client experience? We spoke to Steve Manyak of Pine Animal Hospital about the ways his practice is meeting the challenges of finding new clients, promoting a brand, minimizing no-shows, and keeping customers safe in today’s world. The conversation is part of Weave’s In the Trenches, a new webinar series featuring Read More...

How can podiatrists bring new patients to their practice? Cache Valley Foot and Ankle, a thriving podiatry practice in northern Utah, offers a strong example of what consistent growth can look like. With 50 to 70 visitors per day, a steady flow of new patients, and plans to expand from three to four doctors in Read More...

How are physical therapy practices adding new patients in 2020? Robert and Jessica Bacci joined Weave’s Adam Smith to discuss the ways their clinics in the San Joaquin Valley of California are attracting prospective clients and making them loyal customers. The conversation is part of In the Trenches, our webinar series that brings in industry Read More...

We sat down with Shannon Nelson, the marketing director at Arkansas Family Dental. The motto at Arkansas Family Dental is to “treat each patient like family,” and Shannon generously shares how this motto has informed the practice’s entire marketing strategy. Out of the 14,000 practices that Weave considers its clients, Arkansas Family Dental is our Read More...

Historically, veterinary offices have relied on their reputation in the community and some conventional advertising to discover new clients. Times have changed. Although word-of-mouth marketing, promotions on local media and billboards, and print ads still have their place, veterinary clinics and service organizations should increasingly be focusing on their online presence to find customers. 95% Read More...

In the past, dental practices, franchises, and service organizations all built their reputation by word-of-mouth advertising, print and mass media campaigns, and establishing themselves in communities. These forms of marketing are still valuable and necessary tools, but they don’t account for a major source of publicity for modern practices: online reviews. The ascendency of the Read More...