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Online reviews are a fundamental part of business marketing today. Review sites such as Google or Facebook support consumer decision-making in industries as diverse as hospitality, auto maintenance, and healthcare. In fact, 9 out of 10 people check online reviews before choosing a business, which makes business review management all the more important (to see Read More...

Beyond providing people with quality products and services, businesses are profit-making ventures. Payments are the lifeblood of business, allowing organizations to improve and expand their operations. Though businesses are almost always intent on collecting payments, many don’t realize that the way they collect payments has a profound impact on the rest of their operations. Weave Read More...

Online review sites have become wildly popular over the last twenty-five years. As internet use has gone from a tool for only the most computer-literate to a convenience for anyone with a smartphone, online reviews have grown in their influence over consumers across the world. It’s now hard to imagine frequenting a new business without Read More...

Online review platforms have become a resource for millions of consumers over the last twenty years. Increasingly, people look at and rely on these platforms before making a purchase or financial decision. In fact, 95% of customers now read online reviews prior to buying a product or service. These review platforms, which include sites like Read More...

Recent years have seen the extensive development of online review sites and forums. Customer reviews were once only shared by word-of-mouth or in print, such as newspapers, magazines, and pamphlets. The internet has led to a further democratization of customer reviews, allowing consumers to share their opinions at will. Sites like Google, Facebook, and Yelp Read More...

Our society has long known about the annoying call habits of telemarketers. Some of these telemarketers are trying to make an honest day’s wages, while others are guilty of participating in various scams. Although some of us assume that these telemarketing calls are done exclusively by humans, it’s becoming increasingly common to receive calls from Read More...

Payment processing is the lifeblood of any business. Most people don’t think about the inherent complexity of charging a credit card or billing a customer. But without an efficient way of processing payments, businesses large and small wouldn’t be able to function. COVID-19 transformed how, when, and where businesses operate in the short term. Even Read More...

Small business owners and customers share one common objective– to exchange something of value for something else of similar value. But despite this common objective, conflict of interest can arise over payment options, thereby putting the performance of your business at risk. Since the success of your business depends heavily on customer satisfaction, the challenge Read More...

Most people are familiar with online reviews. Consumers use them to make decisions on a daily basis. Research shows that in today’s economy 95% of shoppers rely on these reviews.¹ Despite the huge popularity of online reviews, many small- and medium-sized businesses fail to see how online reviews can help their business succeed. At Weave, Read More...

The way consumers review businesses has changed drastically over the last 20 years. In the 20th century, customers complimented, criticized, and discussed the merits of different businesses through analog media. People met up to talk about businesses in public places, wrote their opinions in newspapers and magazines, and shared advice directly with business owners. In Read More...

Do you know what makes customers stay away from a business? You might think it’s negative reviews, high prices, or poor customer service, and while those factors certainly play a part, there’s another issue that many businesses overlook. It turns out that if you do this one thing, you could be losing out on 71% Read More...