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The COVID-19 pandemic has put a renewed emphasis on the safety of healthcare workers. People throughout our society are rightfully championing these workers as heroes for their willingness to continue to provide lifesaving service in the face of a global health crisis. The duty of healthcare practices is to do everything they can to protect Read More...

It’s common for businesses to feel like their voicemails are being ignored, forgotten, or lost. This feeling is especially prevalent among offices that have to call customers regarding specific appointment times. If you’re like most business owners, you’re looking for a way to reduce the number of communication outreaches that seemingly go down the drain. Read More...

In order to understand how the COVID-19 pandemic is affecting healthcare practices, Weave recently commissioned an independent survey of 750 providers and patients. The survey included questions about social distancing, maintaining effective communication, and handling payments. This blog post focuses on shifts in client expectations due to this year’s public health crisis. A significant number Read More...

With the advent of new technologies, payment collection has diversified for businesses of all sizes. Our society has moved further away from cash and checks by relying heavily on debit and credit cards. Now, many businesses are finding that consumers want to use contactless payment options in place of cards. Contactless payments include both mobile Read More...

Recent events have incentivized healthcare practices to promote social distancing in their offices. As providers attempt to institute social distancing in the new normal, it’s important that they minimize unnecessary human contact while maintaining effective communication. It’s also critical that they create a personal touch in their communication despite reduced in-person contact with patients. Payments Read More...

There’s a growing trend toward touchless communication tools for healthcare practices. These sorts of tools were already becoming commonplace before today’s pandemics. In light of recent government regulations and changing customer preferences, the incentive for doctors to impress patients with touchless communication tools is greater than ever. What are touchless communication tools? Essentially, these tools Read More...

Healthcare providers are faced with a difficult problem because of the Covid-19 pandemic. They need to continue to offer essential services to their patients while meeting the constantly fluctuating regulations and standards created by our society’s concern about the virus. One of the main ways to reduce the spread of disease is social distancing. So, Read More...

Growth is an area of emphasis for businesses of all sizes. Growth can be either quantitative or qualitative in nature. Some dental offices are looking to open new offices and discover new markets, while others are hoping to stay local and grow by constantly improving their processes and services. No matter the type of growth Read More...

Ninjas were covert agents known for their stealth and invisibility in feudal Japan. In fact, the word ninja is also pronounced shinobi, which comes from the kanji characters for “hide” and “person.” Over the centuries, legend and folklore helped ninjas develop a reputation in popular culture for their stealth and invisibility. How do ninjas relate Read More...

At Weave, we consider calls, texts, and emails essential parts of an integrated communication network. Each method of contacting patients has its own merits. While many practices have already embraced calls and texts as absolute necessities for optimized communication, some have yet to understand the power of email marketing. The majority of consumers now say Read More...

Dealing with the conditions created by the Covid-19 pandemic has been a struggle for many small practices. Along with reduced hours and temporary closures, businesses have also witnessed legitimate concerns from their customers regarding their health and safety practices. The challenge for small practices is to validate these concerns and embrace new public health guidelines Read More...

Emailing is one of the most important, yet underutilized tools that small businesses have at their disposal. It’s a mode of communication that virtually everyone in our society uses on a regular basis, and we sometimes take for granted how effective it can be in developing a relationship between businesses and their customers. While other Read More...