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Properly following up with your patients is critical to your practice for several reasons. Following up with your patients enhances patient care and patient satisfaction. Clinical problems can be identified early and any concerns or complaints your patient has are addressed right away. Additionally, following up lets your patients know that you care. Many orthodontists Read More...

Two retired patients might be equally stressed when making their respective dental appointments for the same restorative procedure. However, if you’re a practice manager watching them in the waiting room, you could see two very different pictures. Jim, 71, has his hands folded tightly in his lap as he stares at the wall across from Read More...

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. However, effective communication is much more than just the exchange of information; it’s about understanding the intentions and emotions behind a discussion, which requires active participation from all the parties Read More...

Visiting the dentist may not be on anyone’s list of favorite things to do. As a practice owner or office manager, this is bad news for you. While you might not be able to convince your patients that dental visits are as enjoyable as a spa treatment, there is no need for these clients to Read More...

Many patients go to the dentist only when their dental problem causes pain so severe that they can’t stand it anymore. Why? Dental anxiety. Managing Dental Anxiety in Your Practice In a recent survey by the American Dental Association, 41 percent of respondents said they were not planning to visit a dentist because they experience anxiety over Read More...

Late payments are a major issue for all businesses. This issue is possibly even more pronounced in medical and dental practices. About one-third of patients receiving any type of medical service walk out the door without paying a dime, according to the Medical Group Management Association (MGMA). Payments can linger for months – or even years in Read More...

When a patient walks into your office, does he see loose files, phones ringing off their hooks, and employees scrambling because there is not enough help? Or does he see a front office that runs smoothly and efficiently? Your Front Office Should Make the Right First Impression A disorganized office makes a patient uncomfortable. They Read More...

Whether you are just getting your orthodontics practice off the ground or you have been around a few years and are hoping to expand, there are bound to be growing pains. However, if you are willing to learn from the experience of others, you will find that growth comes a little easier. Five steps you Read More...

Are you tired of the phone system at your dental practice? Old-fashioned telephone systems are slow, cumbersome and prone to errors, missed information and dropped calls. Is your dental office – and the workers in it – ready for a smarter way to communicate with patients? Turn your phone system into a smart phone system Read More...

The ultimate goal of your dental office is to serve your patients with as much care and compassion as possible while earning a profit so that the business can grow. To do this, you need the right people on your side. However, your staff can only be their very best when you set standards and Read More...

Do your office members groan when the phone rings off the hook? A ringing phone means more patients – and more revenue – for your dental practice. Many of your employees may not see it that way because, frankly, answering the office phone the old-fashioned way is dreadful. Researchers asked 2,000 office workers what they hated Read More...

Although high-tech equipment is beneficial to your practice, it cannot compensate for outdated or poorly designed practice management software. Your practice management software keeps everything intact, which is why it needs to integrate seamlessly with your dental software. The right management software can help you keep current patients happy and expand your business by offering Read More...