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No matter how good you are at what you do or how closely you try to manage reviews, a negative review is bound to rear its ugly head at some point in your career. So, what do you do when someone writes something scathing about you or your business? Do you: Ignore it and hope Read More...

If you run a clinic, hospital, office, or any other kind of small business, you know that you need to be available and on top of things almost 24/7. Realistically speaking, that’s not always possible, but with an integrated phone service like Weave, you can definitely come close. Sometimes the unexpected happens, and you need to Read More...

  Customer service is a massive industry in today’s global economy. When we think of customer service, we often imagine enormous amounts of jobs being reallocated to foreign customer service centers or hulking domestic structures where thousands of employees sit waiting with uniform computers and headsets to take incoming calls or make outgoing ones. This Read More...

  Most people take phones for granted. They use them constantly, yet never pause to think about how important phones are to the way we live as modern humans. Phones are more than a simple convenience; they’re an integral part of how our society is organized and communicates. At Weave, our entire approach is based Read More...

We’re all aware that communication is important to keep up good relationships with our friends, family, and loved ones—but we often underestimate how important it can be to our business relationships. Communication is the bedrock of any business. It affects every aspect of your work, from dealing with customers to ensuring efficient and positive relations Read More...

Texting is one of the most popular forms of communication in our society. Some find the transition to a text-centric world to be tragic; some find it to be convenient; some even find it a wonderful alternative to calling. Regardless of our feelings about texting, we are having to adjust to this mode of communication Read More...

What is your most valuable business asset? A lot of business owners make the mistake of thinking their most valuable assets are tangible, things like their building, equipment, and inventory. Some are astute enough to realize that intangibles like intellectual property and processes are even more critical. But few understand that in today’s digital world, Read More...

You’ve worked hard to become the best in your field. Your clients adore you, and your company thrives on referrals that provide a steady stream of new business. But what happens if someone is unhappy and chooses to broadcast their experience online? Would you know? How long would it take you to find out? In Read More...

Managing your online reputation can seem like a full-time job. Who knew that monitoring review sites like a hawk, Googling yourself monthly, and following a bunch of hashtags would be something you had to worry about? You’re a dentist, not a social media or Internet guru. But, you also know that your online reputation is Read More...

Change is inevitable, but so is people’s resistance to it. Many of us fear or resist change because it brings uncertainty, lack of control, and can even be perceived as a threat. If you have a mature patient base that’s used to doing things a specific way, then the thought of an automated reminder system Read More...

Texting has come a long way since Neil Papworth sent the first text message from a personal computer in 1992. By the mid to late 1990s, more Americans had adopted texting as a method of communication, but it was still a slow, clunky, and expensive endeavor. With the advent of smartphones and a current mobile Read More...

Do you know what you provide for your patients? Before you answer something like, “oral hygiene” or “clear vision,” first consider this quote by economist, Theodore Levitt: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.” Marketers across the globe have shared this quote over the years to encompass hammers, beds, Read More...