The communication methods, platforms, and devices available to modern businesses and consumers are numerous and diverse. Having all of these tools immediately accessible can be both a blessing and a curse. We frequently find ourselves multi-tasking, tangled in a web of group chats, email chains, video conferences, and social media updates. Sometimes this web […]
If you don’t have a lot (or any) reviews, it can be intimidating to get the process underway. You might not know the best way to ask for customer reviews, or you might be nervous about rejection. The good news is that 71 percent of people will leave a review for a business if […]
You might be the best in the world at what you do, and you could have the best advertising strategy in town, but if you don’t keep an eye on your online reputation, your business could suffer. When it comes to your business, there’s a lot you can control. Your website, your social media […]
Online reviews aren’t just about your star-rating. It’s tempting to focus solely on growing the number of reviews we have on our profiles and doing whatever it takes to ensure that they’re overwhelmingly positive. Savvy business owners, however, know that reviews are also a valuable tool that can enhance the relationship they have with […]
Forget the concept of less is more. When it comes to online reviews for your business, the more you have, the better. Consider these statistics: 92% of customers read online reviews, and people are more likely to want to do business with you if you have a lot of positive reviews. Over 80% put […]
It starts innocently enough. Another satisfied customer is leaving your location and is full of praise about the service they received. “You are the best in the world,” she says. “I’ve never been to an office where I was treated so well. Thank you so much for everything.” You smile and say you wish […]
No matter how good you are at what you do or how closely you try to manage reviews, a negative review is bound to rear its ugly head at some point in your career. So, what do you do when someone writes something scathing about you or your business? Do you: Ignore it and […]
If you run a clinic, hospital, office, or any other kind of small business, you know that you need to be available and on top of things almost 24/7. Realistically speaking, that’s not always possible, but with a unified communication platform like Weave, you can definitely come close. Sometimes the unexpected happens, and you […]
Customer service is a massive industry in today’s global economy. When we think of customer service, we often imagine enormous amounts of jobs being reallocated to foreign customer service centers or hulking domestic structures where thousands of employees sit waiting with uniform computers and headsets to take incoming calls or make outgoing ones. This […]
When home telephones started becoming commonplace in the early 1900s, it completely transformed how we conducted business. The pace of life sped up, information could travel faster than ever before, and the nature of consumerism changed forever. And when the Internet was introduced at the turn of the 21st century, everyone expected it to […]