Weave Accessibility Plan Feedback Process

Weave accepts feedback on the implementation of its Accessibility Plan (made under the Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations) and the barriers encountered by persons with disabilities that deal with Weave. Feedback may be submitted through the following methods:

  1. By calling our main telephone number (888) 579-5668;
  2. By sending an email to [email protected]; or
  3. By sending feedback to our office at 1331 W. Powell Way, Lehi, UT 84043.

Feedback may be submitted anonymously. Weave will acknowledge the receipt of feedback, with the exception of feedback received anonymously. All personal information will remain confidential unless the submitter consents to the disclosure of their personal information.

Weave’s Compliance Officer is responsible for receiving feedback on behalf of Weave. Weave will review all feedback received in consultation with persons with disabilities. Weave will set out information concerning the feedback received through its feedback process and how that feedback was taken into consideration in regular progress reports.

Weave will honor requests to make this description of its feedback process available in print, large print, braille, audio format, electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. Such requests should be submitted using one of the methods described above. Weave will fulfill the request within 15 days of receipt of the request, or within 45 days of receipt for a request for a description in braille or audio format.