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Efficiency: the ability to accomplish a job with a minimum expenditure of time and effort. Isn’t this what we all hope to do with our businesses? What would you do with some extra time if you maximized your efficiency? Here are some ways to help make your office hum and free you up to focus...

The end of the year can be stressful. You want to get things done so that, when the holidays arrive, you can spend time to spend with family and friends. Your employees are taking time off for vacation and that dreaded tax season is right around the corner. How do you manage to get everything...

As was stated in our last post, in not too uncertain terms, the phone is a practice’s most lucrative ‘tool’ And, if paired with the right technology, there is so much more your front office staff can do to drive more revenue generating opportunities. Here’s a list of five additional ways that you could make...

Tell me if you’ve heard this one before: A mom, desperately trying to get ahold of her kid, calls and calls and calls to no avail. Moments later her phone lights up as it begins to vibrate—it’s her child! But it’s not the sound of their voice but a text message. A TEXT MESSAGE! Someone...

Most dentists are aware that patients hate the sound of the drill, that shot in the roof of the mouth and root canals; however, there are several things that dentists may not realize their patients hate. While patient retention is fairly complex, avoiding things that your patients hate should be at the top of your...

You wouldn’t hand a dentures advertisement to your teenage patients when they are in your office. Or, if you would, you’d be wasting your breath, money and paper. But many small businesses – like dental and orthodontic practices – are doing the digital version of this every time they try to use social media to promote...

No matter how hard you try, your orthodontic practice website might have difficulty competing against the search result success of those that provide business listings – local or industry specific ones. So it’s great when a patient finds your practice, a small speck of sand on the enormous World Wide Web of beaches. You’ve done...

Marketing your dental practice is nothing like it was even ten years ago. And, let’s face it, you went to school to be a dentist, not an online marketer. At this point, you’ve likely heard about, or maybe you are even in the process of attempting to achieve, better search engine optimization (SEO) by targeting...

When you decided to replace your traditional pen-and-paper management methods with efficient, state-of-the-art dog grooming software, your management tasks became much simpler and more accurate. These software programs have a lot to offer and are capable of numerous everyday functions; however, while the typical everyday features are expected, like texting customers, there may be other...

When I started working in the dental field clinicians weren’t required to wear gloves. To say things have come a long way is a major understatement. Those of us that have been in the field since the beginning have a special appreciation of the way technology has increased our ability as professionals to manage oral...

Focusing on patient satisfaction allows you to deliver outstanding customer service. Even if you aren’t known for your charm, the real trick to achieving true patient satisfaction simply this: Know what your patients want. And then give it to them. Patients Want to Feel Important Always greet your patients by name. Include personal information in...

Mobile Responsive Dental Websites: A Must Have for Your Practice Stop. Look around the waiting room of your practice. How many of your patients are using their smartphones to play games, stay in touch with friends and use social media? Most likely you’ll notice that a huge percentage of your patients use mobile devices. In...