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<h2 style="text-align: center;"><b>Weave Partners with Affirm to Expand Payment Options for Patients</b></h2>
<p style="text-align: center;"><i><span style="font-weight: 400;">New partnership integrates Affirm’s pay-over-time options with Weave’s patient experience platform</span></i></p>
<p style="text-align: left;"><b>LEHI, Utah</b><b> (September 26, 2023)</b> — <a href="https://www.getweave.com/">Weave</a> (NYSE: WEAV), a leading all-in-one experience platform for small and medium-sized healthcare businesses, today announced a new partnership with <a href="https://www.affirm.com/">Affirm</a> (NASDAQ: AFRM), the payment network that empowers consumers and helps merchants drive growth. Now available to thousands of Weave’s customers, this collaboration provides flexible payment options for eligible patients, making it easier for them to access and afford the care they need.</p>
<p><span style="font-weight: 400;">By partnering with Affirm, Weave customers can offer their patients pay-over-time financing with as low as 0% APR. Affirm is directly integrated with Weave payments, so patients can apply to pay with Affirm in a matter of seconds, and spread out their payments over time, easing the burden of upfront costs and providing an additional payment option for dental, optometry, veterinary, or medical practices. This partnership will not only benefit patients but also allow healthcare practices to receive payments quicker than before. </span></p>
<p><span style="font-weight: 400;">“Collecting payments is one of the most important parts of the patient&#8217;s journey. A smooth and efficient payment process can help to create a positive patient experience, build trust, and encourage repeat business, which is why we are excited to partner with Affirm,” said Branden Neish, Chief Product &amp; Technology Officer of Weave. “By providing more flexible and affordable payment options, we are empowering patients to take control of their healthcare and ensuring that cost doesn’t prevent them from receiving the care they need.” </span></p>
<p><span style="font-weight: 400;">By expanding the payment options available to patients, Weave and Affirm aim to remove barriers to care and ensure everyone has access to the healthcare services they need. The partnership reflects the shared commitment of both companies to make patients’ payment experience more seamless and revolutionize the way healthcare practices handle payments.</span></p>
<p><span style="font-weight: 400;">“By partnering with Weave, thousands of healthcare practices can now seamlessly add Affirm’s transparent and flexible payment options at checkout,” said Wayne Pommen, Chief Revenue Officer ofat Affirm. “Patients are eager to pay over time without junk fees, late fees, or compounding interest, and now these businesses can address that demand.”</span></p>
<p><span style="font-weight: 400;">To learn more about Weave’s payment solutions, visit www.getweave.com/weave-payments/.</span></p>
<p><b>About Weave</b></p>
<p><span style="font-weight: 400;">Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Weave has set the bar for Utah startup achievement &amp; work culture. In the past year, Weave has been named a G2 leader in Patient Engagement, Optometry, Dental Practice Management and Patient Relationship Management software. To learn more, visit </span><a href="https://www.getweave.com/newsroom/"><span style="font-weight: 400;">getweave.com/newsroom/ </span></a></p>
<p><b>About Affirm</b></p>
<p><span style="font-weight: 400;">Affirm’s mission is to deliver honest financial products that improve lives. By building a new kind of payment network — one based on trust, transparency and putting people first — we empower millions of consumers to spend and save responsibly, and give thousands of businesses the tools to fuel growth. Unlike most credit cards and other pay-over-time options, we show consumers exactly what they will pay up front, never increase that amount, and never charge any late or hidden fees. </span><span style="font-weight: 400;">Follow Affirm on social media: </span><a href="https://www.linkedin.com/company/affirm"><span style="font-weight: 400;">LinkedIn</span></a><span style="font-weight: 400;"> | </span><a href="https://www.instagram.com/affirm/"><span style="font-weight: 400;">Instagram</span></a><span style="font-weight: 400;"> | </span><a href="https://www.facebook.com/AffirmInc/"><span style="font-weight: 400;">Facebook</span></a><span style="font-weight: 400;"> | </span><a href="https://twitter.com/Affirm"><span style="font-weight: 400;">Twitter</span></a><span style="font-weight: 400;">. </span></p>
<p><i><span style="font-weight: 400;">Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders . CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license 60DBO-111681</span></i></p>
<p><b>Contact:</b><b><br />
</b><span style="font-weight: 400;">Natalie House<br />
</span><span style="font-weight: 400;">Senior Director of Content &amp; Communications<br />
</span><a href="mailto:pr@getweave.com"><span style="font-weight: 400;">pr@getweave.com</span></a></p>


Weave Partners with Affirm to Expand Payment Options for Patients

Future of AI Use in Healthcare: The Pros and Cons

<p style="text-align: center;">Best Practices to Keep Your Practice Economically Buoyant During Uncertain Times</p>
<p>Every business wants to stay afloat during an uncertain and unfavorable time in the economic market. While no business is recession-proof, some are more downturn-tolerant than others. Inelastic industries such as healthcare tend to outperform others when faced with an economic decline. However, healthcare practices are not immune to the effects of a recession, and their growth will depend on how they are run.</p>
<p>The effects of a recession are often, but not always, stronger for a practice smaller in size with typically fewer resources, revenue, and team members. This article focuses on small healthcare practices and what they can do to withstand the effects of a recession and prepare their practice for an economic contraction in the future.</p>
<h2>Is a Recession Coming in 2022?</h2>
<p>There are a few different ways to measure a recession and multiple factors to consider such as the labor market, consumer and business spending, industrial production, GDP factors, and incomes. Still, the widely-held definition says that a recession is a reduction in GDP over two quarters.</p>
<p>According to The Bureau of Economic Analysis, an economic decline or pullback occurred in the first and second quarters, as of July 28, 2022. Traditionally, this pullback would signify that we are in a recession; however, it is not the entire picture. Other factors like a strong labor market and high consumer spending could support the argument that we are not completely in a recession today but might be close.</p>
<h2>What is Recession-Proofing?</h2>
<p>Just as a homeowner can bug-proof their home to create a barrier from pests, so can healthcare entrepreneurs create a barrier in their practice to withstand some of the economic impacts of a recession. <a href="https://www.investopedia.com/terms/r/recession-proof.asp#:~:text=Recession%20proof%20is%20a%20term,the%20onset%20of%20a%20recession." target="_blank" rel="noopener">Recession-proofing</a> is a term used to describe an asset, business, or industry that is believed to be economically resilient to the effects of a recession.</p>
<p>To cut costs, many companies will look to labor, capital spending, marketing, and research. For some larger healthcare companies, the impact of a recession is often less detrimental, and a decline in sales won’t mean the end of the road. Small practices have a much riskier outlook when it comes to a recession, even for essential industries like healthcare. One of the leading factors is that a small practice is often owned by a single individual, and a revenue downturn directly impacts the cash they take home.</p>
<h2>Recession Proofing Business at Your Practice</h2>
<h3>7 Tips to Survive a Recession</h3>
<h4>1. Understand the economic climate</h4>
<p>Economic declines occur from time to time, and it doesn’t mean the end of the world. Preparation is key to planning for the inevitable and staying resilient. Ask yourself, what principles should my practice put into place to retain profit even when we aren’t at our peak?</p>
<p>When a recession finally does hit, don’t panic. Avoid making rash decisions based solely on numbers or media stats you see on the news. Before making any decisions, slow down and get an accurate picture of the economic climate. Keep in mind that your competitors are also facing the same decline. The actions you take or don&#8217;t take during this time could give your practice an edge over the competition.</p>
<h4>2. Take Control of Your Cash Flow</h4>
<p>Taking control of your cash flow means you have an exact idea of your financial health. Create a clear picture of your cash flow and assess where your money is coming in and going out.</p>
<p>How easily your patients can pay their bills is a good indication of your financial health. Invest in software that can <a href="https://www.getweave.com/weave-payments/" target="_blank" rel="noopener">automate payments</a> with convenient payment methods like Google Pay, Apple Pay, and Text-to-Pay. This creates cost transparency for your patients and helps your practice get paid faster. To learn more about the benefits of convenient payments, click <a href="https://www.getweave.com/8-ways-weave-payments-is-a-game-changer-for-offices/" target="_blank" rel="noopener">here</a>.</p>
<h4>3. Don’t always cut the most expensive area first</h4>
<p>Businesses adopt a more frugal frame of mind during a recession, and so does the general public. Your patients want to spend their money in areas where they see the most return. Examine which areas are adding the most value to your patient’s experience and avoid nixing those costs.</p>
<p>When you start cutting corners to save money, you risk damaging the experience of your most valuable asset-your patients. Consider stopping unnecessary personal spending such as first-class seats on flights, unnecessary trips, expensive meals, and frequent dining out.</p>
<h4>4. Create a positive experience worth sharing</h4>
<p>When patients are pickier with expenses, creating a positive experience for patients is vital. Impress your patients with automation and engagement tools like <a href="https://www.getweave.com/weave-messages/" target="_blank" rel="noopener">two-way texting</a> and <a href="https://www.getweave.com/weave-reminders/" target="_blank" rel="noopener">appointment reminders</a>. Ask for positive feedback when you believe a patient had a good experience. Use tools to send feedback requests and give patients an easy way to leave a review that doesn&#8217;t take much time.</p>
<h4>5. Invest in your team</h4>
<p>The last thing you need during a recession is high turnover and uncertain staffing. Build a deeper connection with your team with fun work events and team-building exercises, so they enjoy their job. Listen to the feedback they have and take opportunities to ask for it.</p>
<p>Your staff are on the front lines every day and often have insight into how your practice can improve. Invest in tools that organize communication in one central spot and make team collaboration simple. Tools like <a href="https://www.getweave.com/weave-team/" target="_blank" rel="noopener">Team Chat</a> from Weave provide team communication on a single platform.</p>
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						<h4>Weave's Smart Technology Helps Do More with Less Effort</h4><br />
<p> Lighting struck our practice, we lost power and breaker boxes. In all my years in medicine I had never experienced anything like this. Thankfully Weave took a lot of weight off my shoulders. In seconds, I was able to send our phone lines to my cell through the Weave app & answer client calls. ~Angel | Weave Customer </p><a href="https://content.getweave.com/demo/"
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<h4>6. Create an indispensable experience</h4>
<p>At the end of the day, your patients are your practice. They will want to come back if they can count on a positive experience time and time again. Do your patients feel that their experience and service at your practice are absolutely necessary and vital to their well-being and health?</p>
<p>Simple tactics like remembering birthdays, using first names, asking about family, and smiling are free and easy ways to create a positive experience and provide an indispensable experience. Not every patient experience will be positive, but remembering the little things can make a difference.</p>
<h4>7. Maintain perspective</h4>
<p>Economic declines are always temporary; eventually, the market will start picking up. Patients will have more spending money, sales will increase, and your practice will have more revenue to invest. Maintaining this perspective as you make decisions for your business is important. Continue to make entrepreneurial decisions that will help your business to grow before, during, and after the recession.</p>
<h3>How to Make Money in a Recession</h3>
<h4>People</h4>
<p>The people you serve and employ are the heartbeat of your practice. Your patients want to spend their money wisely and will notice if you start to skimp on quality. Don’t subsidize your quality and worth because of economic pressures. Patients will return to you naturally if they can see the value your practice provides.</p>
<p>Continue to do business as usual and keep asking yourself how you can add true value to your patient’s experience. The money will follow if you continue adding value to your patient’s experience. In the same sense, your team will notice if you cut expenses on tools and operations that help them do their job. When team members are given <a href="https://www.getweave.com/" target="_blank" rel="noopener">tools</a> to make their job easier, they can deliver a better experience.</p>
<h4>Practices</h4>
<p>Prepare now and put practices and operations in place to create a more elastic business. Learn from other health professionals about what they did to increase value during economic uncertainty by reading related articles or listening to a podcast.</p>
<p>In Weave’s podcast, the Happy Practice Playbook, dental professionals and office managers break down tips and tricks to maintain an efficient and positive practice. You can learn more about Weave’s podcast <a href="https://www.getweave.com/podcast/" target="_blank" rel="noopener">here</a>.</p>
<h4>Growth</h4>
<p>Many quote the old business mantra that encourages to “save where you can and spend where you must.” As mentioned earlier, spending in areas that add value to your practice will help to grow your business. Save on unnecessary areas and don’t add value in the long run.</p>
<h2>Recession-Proof Jobs in Healthcare</h2>
<p>Although no industry is recession-proof, the healthcare industry is quite a bit more elastic than others. According to the <a href="https://www.aha.org/news/headline/2022-03-07-hospitals-and-health-systems-add-2700-jobs-february" target="_blank" rel="noopener">American Hospital Association</a>, hospitals and healthcare systems added 2,700 jobs just in February 2022 alone. Jobs in healthcare are some of the most recession-proof because there is always an ongoing need for healthcare. Here are a few of the most recession-proof healthcare jobs ranked by job outlook growth:</p>
<ul>
<li>Personal Care Aide</li>
<li>Home Health Aide</li>
<li>Diagnostic Medical Sonographer</li>
<li>Occupational Therapy Assistant</li>
<li>Physical Therapist Assistant</li>
<li>Esthetician</li>
<li>Physician Assistant</li>
<li>Medical Secretary</li>
<li>Physical Therapist</li>
<li>Dentist</li>
<li>Dental Hygienists</li>
<li>Pharmacist</li>
<li>Dieticians</li>
<li>Neurologists</li>
<li>Opticians</li>
<li>Communication &amp; Engagement Platform</li>
</ul>
<p>Investing in people, practices, and growth is critical to surviving a recession. These are the most fundamental areas to focus on and will help to add value to your business. Prepare for uncertain economic conditions so your practice can remain buoyant and profitable.</p>
<p>Weave helps small healthcare practices with tools specifically designed for their unique challenges. Don’t risk the consequences of an unfavorable time in the economy because your practice isn’t set up for success with Weave. To receive a free demo and see Weave in action, click <a href="https://www.getweave.com/demo/" target="_blank" rel="noopener">here</a>.</p>


7 Tips When Recession-Proofing Your Practice

<p><em>Creating Better Patient Relationships with Digital Tools</em></p>
<p>No matter which industry your business serves, your customers and the staff you hire are the keys to your success. The healthcare industry is no exception to this standard, regardless of the size of the practice. Nowadays, patients can research providers beforehand and can be more choosy in their selection of dentists, optometrists, physicians, and veterinarians. For this reason, healthcare providers should view their patients as customers to successfully grow their business.</p>
<p>Relationships between patients and their healthcare providers are some of the most delicate and critical to maintaining. This is because patients are looking for solutions to medical issues which may be private and sensitive. Integrating your practice with the right software is an essential way to maintain these relationships and improve customer satisfaction.</p>
<h2>What is a CRM?</h2>
<p>You might have heard the term “CRM” before, but wonder what it can provide and if it can benefit your healthcare practice. CRM is often used as an all-encompassing term that typically includes benefits like customer profiles, marketing content, pipeline management, sales automation, and reporting/analytics.</p>
<p>CRM stands for “customer relationship management” and is used as a tool to host all interactions between a business and its customers. This essential tool is used as an organized approach to develop, manage and maintain a profitable relationship with customers.</p>
<p>The issue with many CRMs is they can be inflexible and a one-size-fits-all solution, even though no two businesses are alike. When large CRM systems try and understand the specific needs of a small office, they fall short. One of the main issues for small practices is the expensive upfront cost and annual billing contract. Small practices need a monthly plan where they can evaluate the ROI per month and decide if they want to continue using it.</p>
<p>For example, the specific needs of a small optometry practice are much different than a large eyeglass company with hundreds of offices. That&#8217;s why it&#8217;s great to utilize a <a href="https://monday.com/blog/project-management/crm-for-small-business/">crm system</a> that offers different templates for all the use cases you can think of. Features like eyewear <a href="https://www.getweave.com/weave-scheduling/" target="_blank" rel="noopener">reminders</a>, birthday messages, or patient recall provide warm, personal touches for your patients and will help your practice with repeat business. <span style="font-weight: 400;">These are just a few of the personalized tools a CRM designed for small healthcare practices can offer. </span></p>
<h2>Is Your Practice Management System a CRM?</h2>
<p>A PMS, or practice management system, is synonymous with multiple efficient automated systems that organize and track patient information, diagnoses, prescriptions, and interactions with healthcare organizations like hospitals or medical practices.</p>
<p>To grow your healthcare practice, find new business, and enhance patient engagement you need a wide variety of tools, and a practice management system or election health record (EHR) is certainly one of them.</p>
<p>A PMS is limited by how it manages patient communication and engagement. While it can help with <a href="https://www.getweave.com/weave-web-assistant/" target="_blank" rel="noopener">scheduling</a> and managing HIPAA-protected data, most offices look to a patient engagement tool or CRM software for the task automation and communication functionality they need.</p>
<p>Choose a CRM system that can integrate with your current software to leverage patient data and communication. This way, preexisting patient information won’t get lost and the two systems can communicate with one another.</p>
<h2>Automate Processes Faster with Patient Engagement Software</h2>
<p>If your healthcare practice already has a PMS, you might wonder if you need a healthcare CRM. As mentioned earlier, all businesses, regardless of industry need CRM software that can help automate processes and manage every phase of the patient lifecycle. The trick to this is finding software that can not only integrate with your existing PMS but have the industry-specific tools you need from CRM software.</p>
<p>Although Weave has many components of a traditional CRM software system, it is not a CRM. Weave’s unique product offering is what is called a PES or patient engagement system. Weave’s communication and engagement platform is uniquely positioned to piece together the core tools and components of a healthcare CRM software that are most beneficial and integrate them with your existing PMS.</p>
<p>Because Weave was designed for the dental, optometric, veterinary, and medical industries specifically, it can integrate with most PMS systems. To dissect this even further; your PMS will still manage all of your patient information. Weave will pull that information into the application so it can successfully communicate with your patients. This relationship between your PMS and Weave gives you a comprehensive, 360-degree view of your patients on a single, unified platform.</p>
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						<h4>Weave Helps Streamline Patient Communication</h4><br />
<p>&quot; We have been using Weave as our office phone system for about 3 years now and we love it! It integrates seamlessly with our software and constantly updates. We use the text feature all day long. Patients love being able to text back and not have to answer a phone call. I highly recommend this system &quot;-Barb Paz.</p><a href="https://content.getweave.com/demo/"
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<h3>Weave’s All-in-One Communication &amp; Engagement Platform</h3>
<p>Some of the best features of Weave for healthcare practices include:</p>
<h4>Simplifies navigation</h4>
<p><a href="https://www.getweave.com/weave-phones/" target="_blank" rel="noopener">Weave phones</a> are designed to help you know more when your patients call. Whether it&#8217;s a new or current patient, Weave Phones will display their information so your team can be prepared. Weave Phones also provide essential analytics so your practice can keep track of heavy call times, missed calls, and voicemails. Your staff and patients will also enjoy the ease of use with Weave and how simple it is to navigate.</p>
<h4>Creates personalized interactions</h4>
<p>Delight your patients with call pop-up profiles and vital information at your fingertips. Before a patient begins speaking, front office staff have access to essential information like a patient’s name, insurance, address, phone number, visit history, and emergency contact information. This accessibility creates a personalized interaction and relationship between staff and patients that are indispensable.</p>
<h4>Automates repetitive, administrative tasks</h4>
<p>With automated, repetitive tasks being taken care of like scheduling and appointment reminders, your team has more time to focus on other daily operations. Whether you&#8217;re in the office or on vacation, you can have peace of mind knowing your business is growing and processes are automated.</p>
<h4>Retains patients with an engagement strategy</h4>
<p>With an engagement strategy, your patients are looked at as more than just a number. Weave creates engaging relationships with patients through a variety of tools. Not only do you have patient data and metrics at your fingertips but you have automated tasks that make patient interactions feel more personal.</p>
<p>Part of a powerful engagement strategy includes how your patients are taken care of when they make an appointment. With <a href="https://www.getweave.com/weave-digital-forms/" target="_blank" rel="noopener">Digital Forms</a>, patients can fill out the required information before they even step foot in your practice. Weave makes it easy to access pre-existing digital forms or create your own to give your patients the best experience possible.</p>
<h4>Offers a convenient, cloud-based system</h4>
<p>Weave’s cloud-based software is designed to increase accessibility and give your team access while they’re on the go. You can view schedules and manage day-to-day operations from multiple devices whether in the office or not.</p>
<h4>Utilizes multi-channel marketing</h4>
<p>We know you didn’t go to medical school to learn about marketing, so Weave does it for you! Weave includes multi-channel marketing like email, SMS, and social that are essential to growing your practice. Not sure where to start? Weave takes the headache out of creating a marketing strategy and will automate these processes to make marketing to your patients simple.</p>
<h4>Improves new patient acquisition rate</h4>
<p>Patient acquisition refers to a business&#8217;s strategies and tactics to obtain new patients. Weave is a patient engagement system which means it is designed to attract, engage and retain your patients. Weave’s software will not only attract new patients to your practice but it will create a better overall experience that is personalized and efficient.</p>
<h4>Gets your practice paid faster</h4>
<p>Gone are the days of waiting for a statement in the mail or wondering how much your medical bill is. Weave creates cost transparency for your practice and offers a variety of convenient payment methods including Apple Pay, Google Pay, Text-to-Pay, and more. With <a href="https://www.getweave.com/weave-payments/" target="_blank" rel="noopener">contactless payments</a>, your practice can get paid faster and patients can manage their bills more conveniently.</p>
<h4>Offers no long-term contracts</h4>
<p>Many CRMs will bill annually and the upfront cost can be pricey. The best option for small healthcare practices is a month-to-month contract. The benefit of this is you can cancel any time, hassle-free if you don’t like the product. Software platforms that offer monthly billing cycles, like Weave, are a great solution for small businesses that want to test out the product but can’t invest a large amount at the start.</p>
<h2>Common FAQ’s</h2>
<h3>Is an ERM a CRM?</h3>
<p>An ERM or electronic record management system is a type of system of records (SOR) tool. This tool allows you to store patient information and electronic documents in one central space so they can be organized and housed together.</p>
<p>Instead of simply storing information, healthcare CRM software allows you to take action and use it as a tool to engage your patients and attract new ones.</p>
<h3>What is the best CRM for the healthcare industry?</h3>
<p>Although there are many options, the best CRM for the healthcare industry will be able to automate daily processes and create a better patient experience.</p>
<h3>What is the best HIPAA CRM for Compliance?</h3>
<p>Staying HIPAA compliant is key for every business within the medical industry that deals with sensitive, patient information. Some CRM software systems are designed to be used in multiple industries and HIPAA compliance isn’t included in the normal product offering.</p>
<p>The best HIPAA CRM for compliance will be specifically designed for the medical industry, like <a href="https://www.getweave.com/" target="_blank" rel="noopener">Weave</a>. Weave offers <a href="https://www.getweave.com/weave-team/" target="_blank" rel="noopener">team chat</a> for collaboration and communication that supports HIPAA compliant communications and protects private, patient information.</p>
<h3>Transform Patient Engagement on One Platform</h3>
<p>Although Weave has many of the same tools and functionality as a CRM, it is not a CRM. Weave is better described as a patient engagement system or PES. With tools like digital forms, appointment reminders, convenient payments, and more, your business can deliver a more impressive patient experience and is set up for success.</p>
<p>Within the healthcare industry, it can be easy to overlook the fact that your practice is a business because there is less emphasis on sales. Like any business, you need the right tools to attract, engage and retain customers and increase profitability. Weave gives you all of the tools of a CRM that are most beneficial for a small healthcare practice without the long-term commitment or one-size-fits-all CRM approach.</p>
<p>Weave gives you everything you need in a single, unified platform to empower healthcare practices to flourish and improve patient satisfaction. To see Weave in action or for a <a href="https://www.getweave.com/demo/" target="_blank" rel="noopener">demo</a>, click here. Contact us today to see how Weave can enhance patient engagement and office communications for your healthcare practice.</p>


How to Select a CRM for Your Healthcare Practice