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Change is inevitable, but so is people’s resistance to it. Many of us fear or resist change because it brings uncertainty, lack of control, and can even be perceived as a threat. If you have a mature patient base that’s used to doing things a specific way, then the thought of an automated reminder system Read More...

How does your team communicate with each other in the office? Do they shout across the lobby? Do they walk back and forth between the front and back office? Or do they send each other emails or text messages, hoping that the recipient sees it promptly? Tony Robbins said, “The quality of your communication is Read More...

Automation is no longer reserved for large corporate enterprises, and it’s more common than you think. From the follow-up emails you get after you ditch your cart online to annual birthday messages from your favorite restaurant, automation has become an efficient and effective way to correspond with customers. When the principles of automation are applied Read More...

Everyone is busy, and convincing your patients to keep appointments, especially for routine and non-urgent office visits can be a challenge. Looming work deadlines, family obligations, and social commitments can all seem more important in your patients’ minds than a routine oral hygiene appointment or an eye exam. However, missed appointments can be detrimental to Read More...

Today’s digitally connected environment offers many advantages.” Your patients have all the information they could want at their fingertips. Organizations large and small are finding more and more ways to reach out to new patients. There are more ways than ever before to communicate with your customer base. Despite the many benefits that technology offers, Read More...

Running a veterinary clinic means you are constantly on the lookout for solutions that will simplify processes and make your hospital succeed. Utilizing appointment reminders is an approach that serves multiple purposes including boosting your clinic’s revenue, saving time, improving engagement with your customers and building your brand. Let’s take a detailed look at why Read More...

It’s no secret that texting is one of the most popular forms of personal and business communication today. But did you know how prominent it is in healthcare? For instance, a recent survey revealed that almost 80 percent of respondents preferred to receive a text from their healthcare provider to be reminded about an upcoming Read More...

Believe it or not, even in this digital age, some people still want a personal phone call rather than a text message to remind them of an appointment. While the majority of people love the convenience of getting a text message or two confirming appointments, nothing beats a chat with a live human. Though automation Read More...

Does your office spend a lot of time individually calling clients when there’s an opening in the schedule? Do you go down the list, make calls, leave messages, and hope that within an hour or two, that open appointment will be filled? Chances are, your practice has a myriad of other, more productive ways to Read More...

Brandon Rodman, our former CEO, sat down and had a great interview with Howard Farran from DentalTown.com. We’ve embedded the video below. Take a look!

Tell me if you’ve heard this one before: A mom, desperately trying to get ahold of her kid, calls and calls and calls to no avail. Moments later her phone lights up as it begins to vibrate—it’s her child! But it’s not the sound of their voice but a text message. A TEXT MESSAGE! Someone Read More...

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. However, effective communication is much more than just the exchange of information; it’s about understanding the intentions and emotions behind a discussion, which requires active participation from all the parties Read More...