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When a patient walks into your medical practice, they first interact with staff at the front desk, then a nurse or two, and finally, the doctor themselves. At every step, it’s critical to keep patient satisfaction top-of-mind so every person you serve leaves with a good impression of your office. Healthcare providers and systems know...

X (formerly Twitter) has over 300 million users, and it’s still growing.¹ Most major brands take advantage of X to get exposure through viral tweets, hashtags, and influencers. Even small businesses can benefit from spreading the word about their brand on Twitter because it requires little to no social media marketing budget to increase brand...

As a healthcare professional, you probably deal with difficult patients on a daily basis.  Patients can be difficult for a number of reasons. Maybe they’re dissatisfied with a diagnosis you’ve given them, anxious about their appointment, frustrated about having to wait to see you, or simply an angry person overall.  When dealing with difficult patients,...

As a healthcare organization, your primary goals involve providing each patient with value-based care, an individualized treatment plan, and better outcomes. Engaging patients in their care can be just as important as the actual care you provide. Effective patient engagement in healthcare should boost patient satisfaction, improving health outcomes and your organization as a whole. ...

Receiving negative reviews is a frustrating, yet inevitable, part of running a business, like taxes. The initial reaction to negative reviews is to either pull out the boxing gloves and punch back or ignore them and hope it go away. However, ignoring them is not a good option. Once businesses see the true value and...

Receiving positive reviews is an exciting milestone for any business. It’s a validation that your hard work and dedication are paying off. So take a moment to celebrate when these reviews come in, maybe do a little dance. But if you want to maximize the impact of these reviews, there are three important steps you...

Delivering excellent customer service at your veterinary care practice means providing high-quality care to animals while catering to the needs of pet parents, which isn’t always easy. Animal care requires compassion and expertise, but it’s great to also provide convenient access to care whenever possible with service experiences like short wait times, easy-to-use websites, online...

Your veterinary practice simply can’t be available at all times. So how do you keep up with the growing demand for client communications, after-hours scheduling, and emergency calls when there are only so many available workers in your office?  Many vets turn to answering services to increase their availability for clients and free up staff...

Do you have a plan for managing your online reputation? If not, developing a solid strategy for plastic surgeon reputation management should be your top priority. When someone decides to get an expensive surgery that alters their appearance, they’re more than likely going to research plastic surgeons to find one with a trustworthy reputation for...

There are many ways a dental office can become successful, but there is one thing that all successful offices have in common: successful dental offices have great patient treatment acceptance. You can’t be successful as a dental office if patients are constantly turning down treatment options or delaying care.  So why do patients turn down...

Dental offices expend an immense amount of effort and money trying to get new patients. Nothing is more disheartening than when a new patient schedules an appointment but does not show up. Unfortunately, this occurs more than many offices would wish it to happen. Is there any way to stop this, or is this just...

Fees and payments are hard topics for many dental team members to bring up. Let alone talk about. In fact, some offices have the same trepidation of talking about it as they do about religion, politics, or cryptocurrency purchase mistakes they keep hoping will turn around.  But discussing dental fees and payment expectations early and...