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Fees and payments are hard topics for many dental team members to bring up. Let alone talk about. In fact, some offices have the same trepidation of talking about it as they do about religion, politics, or cryptocurrency purchase mistakes they keep hoping will turn around.  But discussing dental fees and payment expectations early and Read More...

In 2006, I spent weeks of my teenage life daydreaming about a particular girl, Sandy Peppercorn (name has been changed for privacy’s sake). I finally decided I would ask her to the Prom. Inspired by popular rom-coms, I chose to write her a song and perform it in front of her (and the lucky students Read More...

There are a lot of strategies a dental office can employ to be successful, but there is one thing that all successful offices have in common; successful dental offices have great patient treatment acceptance. You can’t be successful as a dental office if patients are constantly turning down treatment options or delaying care.  Not surprisingly, Read More...

If you notice a business has hundreds of reviews and all of them are positive, how likely are you to trust those experiences? In a case like this, the company could be practicing what’s known as review gating, which involves favoring positive reviews and preventing negative ones to carefully construct a good reputation online. In Read More...

Social media platforms play a profound role in every business’s digital marketing strategy. Dental practices aren’t an exception to this growing trend. Whether you’re just starting your dental practice and looking for customers or you’ve run a dental office for some time now, including social media in your digital advertising is essential for building an Read More...

Patient engagement and patient experience are essential factors in providing high-quality patient care, and understanding their definitions and differences will help you develop effective strategies for accomplishing your practice goals.  This article compares patient engagement vs. patient experience to show how you can measure and improve both, leading to more satisfied and engaged patients. By Read More...

Marketing looks radically different today than it did decades ago. Digital marketing has evolved from a niche strategy to an essential part of almost every company’s approach. Websites, social media, and online advertising are now fundamental to any business strategy. With the increase in digital connectivity, the line between your business’s online reputation and its Read More...

A study published by the British Veterinary Association found that many veterinarians feel more distressed from euthanasia consultations with the pet owner than the process itself. When clients have a difference in opinion regarding euthanasia, the inability to do what’s best for the pet causes significant stress for veterinarians and veterinary team members. In this Read More...

The convenience of paying bills, filling out forms, and replying to messages on a phone or computer is hard to beat. A dental office communication system, which enables your team to share information effortlessly with colleagues and contact patients, can give you an edge over the competition.  With so many dental practice management software options, Read More...

The newest generations of pet parents (that’s what they call themselves these days) are setting a higher bar for veterinary professionals, according to a recent survey commissioned by Weave. Today’s pet parents want what is convenient for them, but it turns out those conveniences are also time-savers for practices and a means to bond clients Read More...

Employee turnover shines a negative light on your practice for several reasons. First, it can be expensive because time has to be spent interviewing and then training new employees. Additionally, it hurts the morale of your employees and your patients. Staff members may begin to wonder if they should seek employment elsewhere; your patients may Read More...

Is your dental office staff having trouble staying motivated? Have you seen performance decline across your team due to burnout or stress? One way to energize your dental team is through a bonus program. Dental office bonus systems give your staff members a common goal to work toward and motivate them to work more productively. Read More...