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In 2006, I spent weeks of my teenage life daydreaming about a particular girl, Sandy Peppercorn (name has been changed for privacy’s sake). I finally decided I would ask her to Prom. Inspired by popular rom-coms, I chose to write her a song and perform it in front of her (and the lucky students passing Read More...

Mobile phones have come a long way since the bulky, brick-like devices they originated as. Gen Z members watching 1987’s Wall Street would be hard-pressed to recognize the device held by Michael Douglass on the beach in that one iconic scene as a telephone, much less a fully functional cellphone. Nowadays, every single one of Read More...

Patient engagement and patient experience are essential factors in providing high-quality patient care, and understanding their definitions and differences will help you develop effective strategies for accomplishing your practice goals.  This article compares patient engagement vs. patient experience to show how you can measure and improve both, leading to more satisfied and engaged patients. By Read More...

Have you been thinking about using a medical office answering service for your practice? As with any potential investment, it’s important to spend time researching the advantages and drawbacks. This article will discuss medical answering services, including available features, benefits and drawbacks, and alternative options. At Weave, we offer a diverse range of software solutions Read More...

If you’re trying to grow your patient base at your dental practice, even the smallest gestures can make a significant difference. One gesture you should prioritize is your voicemail greeting.  If your practice is like many, you probably haven’t put a lot of thought into the automatic voicemail recording patients hear when you can’t get Read More...

We know that running a dental office isn’t a piece of cake, and many dental professionals are wondering how they can make their office more efficient and productive. Factors such as team productivity, intake procedures, payments/billing, appointment reminders, office communication, and much more all play a role in the efficiency of your dental practice. On Read More...

The convenience of paying bills, filling out forms, and replying to messages on a phone or computer is hard to beat. A dental office communication system, which enables your team to share information effortlessly with colleagues and contact patients, can give you an edge over the competition.  With so many dental practice management software options, Read More...

As a kid, I was taught to respect others’ privacy by not listening in on personal calls.  My grandmother’s home had what was called a “party line” and several neighbors shared the same phone number. This was a common occurrence many years ago when you lived in rural areas with limited service. If you ever Read More...

Landline calling was the pioneer of business communications, providing an efficient way to support and reach customers.  As time has evolved, landline calls have expanded to include Text-to-Landline service. Utilizing every means of communication (cellular, landline, email, VOIP, etc.) will improve your company’s image and eventually distinguish you among competitors for excellent customer support.  Read Read More...

Businesses are always searching for ways to reduce inefficiencies. Optometry practices are no exception. They’re constantly making micro-adjustments to their staffing and processes in order to improve their productivity and to better serve their patients. It’s becoming increasingly evident that optimizing your office’s communication system yields greater worker productivity, a better patient experience, and higher Read More...

Text messages have become an integral part of digital communication in the past couple of decades. Thanks to modern technology, SMS has evolved from just a simple messaging tool to stay in touch with people within our personal space to fortifying small businesses’ stature. This became an important aspect of running a small business. Of Read More...

When the phone rings at your business, that’s usually a great indicator that your product or service is in demand and your customers are trying to reach you. But what happens if there’s no one there to pick up the phone, or your employees are all tied up on other calls? According to a recent Read More...