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Customers are the lifeblood of any business—no customers, no business. Yet, many businesses could significantly improve their bottom line by becoming more customer-centric. Understanding your customers and gaining insights into their needs is key to retaining existing clients and attracting new ones. In today’s fast-paced and competitive digital landscape, even a single bad experience can Read More...

Customer engagement is how your existing customers (or prospective customers) can interact with you and your brand. It is an essential component of any good business model as it stimulates customer loyalty. Also, it serves to evangelize your customers – meaning your customers take on a bit of the marketing and advertising load for your Read More...

Weave’s Industry Expert Blog Series Over the last decade, the patient communication options available to physical therapy practices have expanded in several notable ways. However, that doesn’t mean every PT clinic is adopting these tools and applying them to their incoming and outgoing communication. Plenty of clinics continue to stick with traditional approaches, meaning they Read More...

Weave In the Trenches Series What can your veterinary practice do to keep pet owners active? We sat down with Kelly Cronin, an operations support manager and industry expert, to discuss various solutions to the problem of attrition in the veterinary field. This webinar is part of Weave’s In the Trenches series, where we invite Read More...

In today’s society, information moves at astonishing rates. The internet has transformed the way we communicate and brings us text messages, news updates, and social media notifications at an unprecedented rate. This rapid communication isn’t limited to our personal lives; businesses of all shapes and sizes have embraced the need for communication at lightning speed. Read More...

––The busiest times of year leave optometrists and their teams of administrators, receptionists, and assistants feeling overwhelmed. The factors leading to this burnout include relentless appointments, excessive office work, and the pressure of operating an optometry practice. Another possibility is that your office has some glaring inefficiencies. Last year, a significant number of optometry office Read More...

It’s not easy getting a dental office up and running on all cylinders. Especially for those dentists who start their practice from scratch, providing top-level services while making a profit is a balancing act that takes years to perfect. However, once a practice finds its groove and establishes a loyal patient base, it’s probably looking Read More...

Multi-location businesses can allow their offices to be either an asset or a liability. A lack of cohesion sometimes causes a domino effect that ruins an organization. On the other hand, offices that function independently yet cooperatively spur growth and build their brand. The COVID-19 pandemic has made it more difficult for individual offices to Read More...

Communication gets clunky for multi-location healthcare practices. That’s especially true for offices that don’t have the right tools for organizing and optimizing inter-office patient communication. While it’s great news when practices are able to expand their operations to new places and new people, there are operational difficulties involved with coordinating between multiple offices. Ensuring that Read More...

For healthcare practices planning on or in the process of expansion, there are a number of communication problems to consider. With the right tools, however, these problems become opportunities for quicker expansion, easier consolidation, and optimal business health. Rapid expansion requires that businesses have the ability to merge data from newly acquired offices. If the Read More...

New guests are a key component of every salon’s growth and success. As part of our In the Trenches webinar series, we sat down with Mary Cromeans of A Robert Cromeans Salon to discuss customer acquisition, branding, Covid-19 responses, and her advice from 25 years in the industry. Together with Robert, her husband, Mary owns Read More...

Multi-location healthcare practices are constantly looking for ways to maximize their efficiency. Training staff on time management can only take offices so far, however. Increasingly, multi-office providers are turning to technological solutions in order to optimize their productivity. Business communication technology has developed in recent decades to offer a number of effective tools for helping Read More...