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Your veterinary practice simply can’t be available at all times. So how do you keep up with the growing demand for client communications, after-hours scheduling, and emergency calls when there are only so many available workers in your office?  Many vets turn to answering services to increase their availability for clients and free up staff Read More...

Dental offices expend an immense amount of effort and money trying to get new patients. Nothing is more disheartening than when a new patient schedules an appointment but does not show up. Unfortunately, this occurs more than many offices would wish it to happen. Is there any way to stop this, or is this just Read More...

In 2006, I spent weeks of my teenage life daydreaming about a particular girl, Sandy Peppercorn (name has been changed for privacy’s sake). I finally decided I would ask her to the Prom. Inspired by popular rom-coms, I chose to write her a song and perform it in front of her (and the lucky students Read More...

Mobile phones have come a long way since the bulky, brick-like devices they originated as. Gen Z members watching 1987’s Wall Street would be hard-pressed to recognize the device held by Michael Douglass on the beach in that one iconic scene as a telephone, much less a fully functional cellphone. Nowadays, every single one of Read More...

Patient engagement and patient experience are essential factors in providing high-quality patient care, and understanding their definitions and differences will help you develop effective strategies for accomplishing your practice goals.  This article compares patient engagement vs. patient experience to show how you can measure and improve both, leading to more satisfied and engaged patients. By Read More...

Have you been thinking about using a medical office answering service for your practice? As with any potential investment, it’s important to spend time researching the advantages and drawbacks. This article will discuss medical answering services, including available features, benefits, and drawbacks, and alternative options. At Weave, we offer a diverse range of software solutions Read More...

If you’re trying to grow your patient base at your dental practice, even the smallest gestures can make a significant difference. One gesture you should prioritize is your voicemail greeting.  If your practice is like many, you probably haven’t put a lot of thought into the automatic voicemail recording patients hear when you can’t get Read More...

We know that running a dental office isn’t a piece of cake, and many dental professionals are wondering how they can make their office more efficient and productive. Factors such as team productivity, intake procedures, payments/billing, appointment reminders, office communication, and much more all play a role in the efficiency of your dental practice. On Read More...

The convenience of paying bills, filling out forms, and replying to messages on a phone or computer is hard to beat. A dental office communication system, which enables your team to share information effortlessly with colleagues and contact patients, can give you an edge over the competition.  With so many dental practice management software options, Read More...

As a kid, I was taught to respect others’ privacy by not listening in on personal calls.  My grandmother’s home had what was called a “party line,” and several neighbors shared the same phone number. This was a common occurrence many years ago when you lived in rural areas with limited service. If you ever Read More...

What happens if you text a landline? In most cases, sending a text to a landline will result in the message not being delivered as a traditional SMS because standard landlines cannot receive text messages. However, with landline texting or Text-to-Landline services, businesses can send texts to landline numbers and have those messages converted into Read More...

Businesses are always searching for ways to reduce inefficiencies. Optometry practices are no exception. They’re constantly making micro-adjustments to their staffing and processes in order to improve their productivity and to better serve their patients. It’s becoming increasingly evident that optimizing your office’s communication system yields greater worker productivity, a better patient experience, and higher Read More...