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If you’ve begun the process of evaluating VoIP systems, you’ve probably had to consider several factors, such as your call volume, business size, and organizational structure. But have you wondered whether you should use hardphones or softphones? This guide will help you understand the differences and make a decision that’s right for where your business Read More...

Large companies are swallowing up small businesses at an alarming rate. Their deep pockets and resources give them access to enterprise tools that allow them to easily scale and grow. Enterprise phone solutions give large companies a significant edge, providing them with key tools and information they need to support their customers and make critical Read More...

VoIP isn’t what it was ten years ago. Rapid technological developments and improved internet speeds have allowed businesses to use VoIP to enhance both internal and external communication, resulting in an experience that delights customers and makes your team more efficient. Just like computer prices have dropped dramatically over the years with a meteoric rise Read More...

In modern societies, veterinary clinics play a much different role than they did in the past. At the beginning of the 20th century, people contacted vets to save their horses and cows from disease because these animals were part of their economic livelihood. As machines took over as the primary means of assisting humans with Read More...

In today’s marketplace, small businesses face numerous challenges. These challenges include problems as wide-ranging as client dependence, founder dependence, constant fatigue, money management, and the age-old issue of quality versus growth. Factor in the difficulty of surviving in an economy full of well-established companies and multinational corporations and it’s no wonder so many small businesses Read More...

All businesses have a strategy. This strategy is often disjointed, undefined, and barely noticeable, but nonetheless, it’s there. At the other end of the spectrum, the most successful and profitable businesses have a strategy that’s structured, clearly defined, and reliable. Part of any good business strategy involves customer engagement. Current business lexicon includes the term Read More...

The communication methods, platforms, and devices available to modern businesses and consumers are numerous and diverse. Having all of these tools immediately accessible can be both a blessing and a curse. We frequently find ourselves multitasking, tangled in a web of group chats, email chains, video conferences, and social media updates. Sometimes this web makes Read More...

If you don’t have a lot (or any) reviews, it can be intimidating to get the process underway. You might not know the best way to ask for customer reviews, or you might be nervous about rejection. The good news is that 70 percent of people will leave a review for a business if they’re Read More...

You might be the best in the world at what you do, and you could have the best advertising strategy in town, but if you don’t keep an eye on your online reputation, your business could suffer. When it comes to your business, there’s a lot you can control. Your website, your social media profiles, Read More...

Online reviews aren’t just about your star-rating. It’s tempting to focus solely on growing the number of reviews we have on our profiles and doing whatever it takes to ensure that they’re overwhelmingly positive. Savvy business owners, however, know that reviews are also a valuable tool that can enhance the relationship they have with their Read More...

Forget the concept of less is more. When it comes to online reviews for your business, the more you have, the better. Consider these statistics: 92% of customers read online reviews, and people are more likely to want to do business with you if you have a lot of positive reviews. Over 80% put as Read More...

It starts innocently enough. Another satisfied customer is leaving your location and is full of praise about the service they received. “You are the best in the world,” she says. “I’ve never been to an office where I was treated so well. Thank you so much for everything.” You smile and say you wish that Read More...