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Technological advancements and electronic tools – whether in AI, automation, smart technology, cloud-based, and the like – have permeated all facets of our lives. Their introduction into the various sectors of activity that make up our economic and social landscape has come at such a fast pace that we seemingly don’t have a chance to Read More...

Customers are the lifeblood of any business—no customers, no business. Yet, many businesses could significantly improve their bottom line by becoming more customer-centric. Understanding your customers and gaining insights into their needs is key to retaining existing clients and attracting new ones. In today’s fast-paced and competitive digital landscape, even a single bad experience can Read More...

Customer engagement is how your existing customers (or prospective customers) can interact with you and your brand. It is an essential component of any good business model as it stimulates customer loyalty. Also, it serves to evangelize your customers – meaning your customers take on a bit of the marketing and advertising load for your Read More...

In many cases, making an appointment is the first contact your customers or patients have with you and your company. It is an opportunity for you to show them that you are organized and professional, that you value their time, and that your time is important, and that the appointment should be taken seriously. Moreover, Read More...

For this edition of our expert blog series, we’re focusing on the med spa industry, which is one of the fastest growing industries in the United States¹. There’s a constant stream of innovative and exciting medical technology coming to market for medical spas, and practitioners are always eager to adopt these innovations. But are you Read More...

Though the primary role of a veterinary practice is taking care of the animals they serve, it’s also important to acknowledge that running a clinic is a business. There are numerous costs involved with keeping your clinic well-stocked, making things comfortable for pet owners, and staffing your office. Ensuring that your payment processing is optimized Read More...

Dealing with upset clients is part of any customer service job. It’s unpleasant for employees, but it’s also unavoidable. This fact is especially true in veterinary clinics. Of course, veterinary clinics don’t provide services that are inferior to those offered in other industries. Vets and their office teams often go above and beyond to ensure Read More...

Expanding from a single location to a network of thriving offices is one of the most effective ways for healthcare organizations to increase reach, improve patient access, and grow revenue. However, multi-location expansion introduces new challenges that often slow teams down. These challenges include inconsistent workflows, communication gaps, and operational complexity that impacts both staff Read More...

Weave In the Trenches Series What can your veterinary practice do to keep pet owners active? We sat down with Kelly Cronin, an operations support manager and industry expert, to discuss various solutions to the problem of attrition in the veterinary field. This webinar is part of Weave’s In the Trenches series, where we invite Read More...

In today’s society, information moves at astonishing rates. The internet has transformed the way we communicate and brings us text messages, news updates, and social media notifications at an unprecedented rate. This rapid communication isn’t limited to our personal lives; businesses of all shapes and sizes have embraced the need for communication at lightning speed. Read More...

––The busiest times of year leave optometrists and their teams of administrators, receptionists, and assistants feeling overwhelmed. The factors leading to this burnout include relentless appointments, excessive office work, and the pressure of operating an optometry practice. Another possibility is that your office has some glaring inefficiencies. Last year, a significant number of optometry office Read More...

If your veterinary clinic is succeeding in its quest to provide high-quality service to pets in your area and turn a profit in the process, you’re probably considering expanding. The transition to becoming a multi-location practice can be a tricky one. So, how do you know if you’re ready to turn your clinic into a Read More...