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In multiple practice management lectures, I have heard it said that the telephone is the most important instrument in the dental practice. While that may be debatable, there is definitely no doubt that, even today, telephones are the primary mode of communication for dental practices. Your staff spends more time than you could ever imagine Read More...

Your patients are stressed out. Even if you can’t tell, the majority of patients have anxiety when they step into your practice, and that stress is amplified when they get in the chair. It’s likely that no one told you before you were already mouth-deep, but possessing an exceptional level of emotional intelligence is part Read More...

Mobile Responsive Dental Websites: A Must Have for Your Practice Stop. Look around the waiting room of your practice. How many of your patients are using their smartphones to play games, stay in touch with friends and use social media? Most likely you’ll notice that a huge percentage of your patients use mobile devices. In Read More...

Last summer I wrote a series of news letters on how to get your team engaged. What I didn’t cover was why team members get disengaged in the first place. Many team members start out as highly engaged team members! They are: Happy to come to work and passionate about their career Connected and loyal to the Read More...

Operating a dental practice is always a challenge. You have many huge decisions about all aspects of the business. Decisions that affect your bottom line are often the most important. After all, if the practice is not profitable, there is no point in staying in business. When your patients make an appointment and show up Read More...

According to a recent report published by Software Advice, patients are increasingly using online reviews to acquire information about wait times before scheduling an appointment. Software Advice surveyed more than 5,000 U.S. patients to determine how wait times affect a patient’s view of a particular practice. Throughout the survey, it became evident that decreasing a patient’s Read More...

Properly following up with your patients is critical to your practice for several reasons. Following up with your patients enhances patient care and patient satisfaction. Clinical problems can be identified early and any concerns or complaints your patient has are addressed right away. Additionally, following up lets your patients know that you care. Many orthodontists Read More...

Two retired patients might be equally stressed when making their respective dental appointments for the same restorative procedure. However, if you’re a practice manager watching them in the waiting room, you could see two very different pictures. Jim, 71, has his hands folded tightly in his lap as he stares at the wall across from Read More...

Visiting the dentist may not be on anyone’s list of favorite things to do. As a practice owner or office manager, this is bad news for you. While you might not be able to convince your patients that dental visits are as enjoyable as a spa treatment, there is no need for these clients to Read More...

Many patients go to the dentist only when their dental problem causes pain so severe that they can’t stand it anymore. Why? Dental anxiety. Managing Dental Anxiety in Your Practice In a recent survey by the American Dental Association, 41 percent of respondents said they were not planning to visit a dentist because they experience anxiety over Read More...

Late payments are a major issue for all businesses. This issue is possibly even more pronounced in medical and dental practices. About one-third of patients receiving any type of medical service walk out the door without paying a dime, according to the Medical Group Management Association (MGMA). Payments can linger for months – or even years in Read More...

When a patient walks into your office, does he see loose files, phones ringing off their hooks, and employees scrambling because there is not enough help? Or does he see a front office that runs smoothly and efficiently? Your Front Office Should Make the Right First Impression A disorganized office makes a patient uncomfortable. They Read More...