Study Shows Millennials Demand Personalized Care for Their Pets to Remain Loyal to Their Vets

New research shows what drives millennial fidelity, and what drives them away LEHI, UTAH, September 12, 2019 — Weave, the leader in customer communication, today revealed the results of a new, independent survey regarding the significant relationship millennials have with their pets, and the corresponding high expectations of veterinary providers. Millennials have changed American industries […]

Read More

Simplify Practice Management with Better Inner Office Communication

How does your team communicate with each other in the office? Do they shout across the lobby? Do they walk back and forth between the front and back office? Or do they send each other emails or text messages hoping that the recipient sees it in a timely manner?   Tony Robbins, said: “The quality […]

Read More

Improve Patient Satisfaction to Get More Reviews

You’ve probably heard these stats before:   9 out of 10 customers read online reviews before making a buying decision. Nearly 80% of customers trust online reviews as much as they trust a personal recommendation from a friend. 73% of customers say that online reviews make them trust a business more.   You already know […]

Read More

10 Ways to Use Automation to Form Better Connections With Patients

connecting with patients through automation

Automation is no longer reserved for large corporate enterprises, and it’s more common than you think. From the follow-up emails you get after you ditch your cart online to annual birthday messages from your favorite restaurant, automation has become an efficient and effective way to correspond with customers.   When the principles of automation are […]

Read More

How Reminder Systems Help Medical Professionals Keep Their Schedules Full

keeping doctor schedule full

You’ve probably already heard the stats about how costly missed appointments are for a medical practice and how they can also derail a patient’s treatment plan. No business is immune to people missing their appointments, whether it’s a surgeon or a personal trainer.   These missed appointments can hurt both medical practices and patient alike. […]

Read More

10 Strategies to Help Your Patients Keep Appointments

busy patient keeping appointment

Everyone is busy, and convincing your patients to keep appointments, especially for routine and non-urgent office visits can be a challenge. Looming work deadlines, family obligations, and social commitments can all seem more important in your patients’ minds than a routine oral hygiene appointment or an eye exam.   However, missed appointments can be detrimental […]

Read More

Best Practices for Sending Customer Reminder Text Messages

Customer Reading Reminder Text Message

Congratulations! You’ve decided to implement a system that uses text messages to remind your customers about their appointments! As you’ll see, this is a huge step toward reducing missed appointments, last minute cancellations, and no-shows, and it’ll take a lot of mundane busywork off the workload of your team.   To get the most out […]

Read More

How to Set Up Your Reminder System to Optimize Results

Getting customers to make and keep appointments is vital to any business that operates on an appointment basis. Broken appointments lead to downtime and decreased productivity. So what do you do to help your customers keep their appointments?   You send them reminders.   You remind them several times, and often through several different methods […]

Read More

Texting For Businesses: What Every Business Owner Should Know

Technology has completely revolutionized the way we communicate with each other. From the early days of telemarketing to today’s vibrant internet marketing scene, modern businesses have had to adapt to new methods and strategies to appeal to a better informed and more tech-savvy market.   One of the biggest changes in the modern business landscape […]

Read More

5 Ways Your Reminder Message is Missing the Mark

Reminder Message

No-shows and missed appointments not only cost your practice revenue, but they also add to the workload and frustration of your office staff. Patients that don’t make it to their appointments end up delaying care, which can negatively impact their overall health and treatment outcomes. While there are numerous reasons that patients miss appointments, including […]

Read More