According to a recent report published by Software Advice, patients are increasingly using online reviews to acquire information about wait times before scheduling an appointment. Software Advice surveyed more than 5,000 U.S. patients to determine how wait times affect a patient’s view of a particular practice. Throughout the survey, it became evident that decreasing a patient’s Read More…

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Properly following up with your patients is critical to your practice for several reasons. Following up with your patients enhances patient care and patient satisfaction. Clinical problems can be identified early and any concerns or complaints your patient has are addressed right away. Additionally, following up lets your patients know that you care. Many orthodontists Read More…

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Two retired patients might be equally stressed when making their respective dental appointments for the same restorative procedure. However, if you’re a practice manager watching them in the waiting room, you could see two very different pictures. Jim, 71, has his hands folded tightly in his lap as he stares at the wall across from Read More…

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Effective communication is much more than just the exchange of information; it’s about understanding the intentions and emotions behind a discussion, which requires active participation from everyone involved. Both individuals needs to pay attention in order to ensure that the message is being interpreted in the way it was intended. Active listening is required to help Read More…

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Many patients go to the dentist only when their dental problem causes pain so severe that they can’t stand it anymore. Why? Dental anxiety. Managing Dental Anxiety in Your Practice In a recent survey by the American Dental Association, 41 percent of respondents said they were not planning to visit a dentist because they experience anxiety over Read More…

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Late payments are a major issue for all businesses. This issue is possibly even more pronounced in medical and dental practices. About one-third of patients receiving any type of medical service walk out the door without paying a dime, according to the Medical Group Management Association (MGMA). Payments can linger for months – or even years in Read More…

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Whether you are just getting your orthodontics practice off the ground, or you have been around a few years and are hoping to expand, there are bound to be growing pains. However, if you are willing to learn from the experience of others, you will find that growth comes a little easier. Five steps you Read More…

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