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As a healthcare professional, you probably deal with difficult patients on a daily basis.  Patients can be difficult for a number of reasons. Maybe they’re dissatisfied with a diagnosis you’ve given them, anxious about their appointment, frustrated about having to wait to see you, or simply an angry person overall.  When dealing with difficult patients, Read More...

As a healthcare organization, your primary goals involve providing each patient with value-based care, an individualized treatment plan, and better outcomes. Engaging patients in their care can be just as important as the actual care you provide. Effective patient engagement in healthcare should boost patient satisfaction, improving health outcomes and your organization as a whole.  Read More...

Does your dental practice struggle with patient engagement and missed appointments? It’s a common problem that can mean poorer outcomes for patients and lower profits for you. According to one study, scheduling appointments further than 90 days out increases the chance that patients will forget about them. But with a good patient recall strategy, you’re Read More...

Receiving negative reviews is a frustrating, yet inevitable, part of running a business, like taxes. The initial reaction to negative reviews is to either pull out the boxing gloves and punch back or ignore them and hope it go away. However, ignoring them is not a good option. Once businesses see the true value and Read More...

Receiving positive reviews is an exciting milestone for any business. It’s a validation that your hard work and dedication are paying off. So take a moment to celebrate when these reviews come in, maybe do a little dance. But if you want to maximize the impact of these reviews, there are three important steps you Read More...

As a veterinary practice owner, your business is likely your pride and joy. But circumstances can arise that may lead you to want a more hands-off level of control and responsibility over your practice.  Maybe you’re nearing retirement age, experiencing burnout, or simply wanting to take a different direction with your career. Maybe you don’t Read More...

So, you’re thinking about buying a veterinary clinic? Woohoo! Congratulations on taking this thrilling step. Becoming the proud owner of your own practice and providing top-notch care can be a massive support to your community and is a significant step in any veterinary career. However, purchasing a veterinary clinic is a complex process that requires Read More...

Delivering excellent customer service at your veterinary care practice means providing high-quality care to animals while catering to the needs of pet parents, which isn’t always easy. Animal care requires compassion and expertise, but it’s great to also provide convenient access to care whenever possible with service experiences like short wait times, easy-to-use websites, online Read More...

Your veterinary practice simply can’t be available at all times. So how do you keep up with the growing demand for client communications, after-hours scheduling, and emergency calls when there are only so many available workers in your office?  Many vets turn to answering services to increase their availability for clients and free up staff Read More...

Do you have a plan for managing your online reputation? If not, developing a solid strategy for plastic surgeon reputation management should be your top priority. When someone decides to get an expensive surgery that alters their appearance, they’re more than likely going to research plastic surgeons to find one with a trustworthy reputation for Read More...

The rise of mental health struggles during the pandemic is no secret to healthcare professionals, but the lingering impact on patients continues to hinder their ability and desire to access care, a new survey finds. 30% of patients say anxiety has stopped them from scheduling a healthcare appointment in the last 12 months. The survey Read More...

There are many ways a dental office can become successful, but there is one thing that all successful offices have in common: successful dental offices have great patient treatment acceptance. You can’t be successful as a dental office if patients are constantly turning down treatment options or delaying care.  So why do patients turn down Read More...