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Patient no-show rates have soared to nearly 20% throughout the medical industry. A missed appointment is frustrating for you and the patient, who will need to reschedule their visit. Patient no-shows or last-minute canceled appointments can also hurt your bottom line and affect the quality of care you and your team can provide. That’s why...

As a medical practice, maintaining a profitable patient load shouldn’t be too challenging, right? When potential patients have ailments that your staff can address, they should come to your medical practice for assistance and give you their business. Unfortunately, the competitive nature of the healthcare industry has made it difficult for many physicians to keep...

Two-way texting is the best way to stay in immediate contact with your clients. Whether you’re communicating updates about a simple issue like appointment times or a crucial one like the status of a beloved pet undergoing health treatment. For veterinarians, this can mean juggling two phones, sacrificing their personal phone number to their practice,...

Small business owners and their employees, just like everyone else, want to have a Happy Thanksgiving: spending time with their family and friends, eating too much food, watching bad professional football games, and reflecting on the many blessings they’re grateful for. Some small businesses aren’t able to take Thanksgiving Day off. Others eagerly close up...

This is the second article in our three-part Marketing for Doctors series. Links to the other articles are at the bottom of this page. The last couple of years have inspired a shift in how healthcare providers communicate with their patients. These changes have also influenced marketing best practices, especially in the digital realm. While...

This article is part of our series about improving your dental practice. You can find the links to the other articles at the bottom of the page. How many new patients are you attracting to your dental practice per month? If you’re reading this article, your answer is probably “not enough!” The dental industry can...

If you own a plumbing business, you probably have a lot on your plate. Much of your day-to-day workload likely consists of routine scheduling tasks: Keeping track of your technicians’ schedules Responding to customer appointment requests  Communicating with customers about their upcoming appointments Penciling in emergency and last-minute services While these routine tasks are vital...

Facebook is an online social media platform that millions of people use every day. That makes it ideal for building a positive company image, expanding the customer pool, and improving your online presence among competitors. It is a platform that helps you manage your interaction with customers, send them short answers, and target your audience...

When the phone rings at your business, that’s usually a great indicator that your product or service is in demand and your customers are trying to reach you. But what happens if there’s no one there to pick up the phone, or your employees are all tied up on other calls? According to a recent...

Small businesses face an ever-increasing array of challenges. Having the right tools to acquire, retain, and delight customers is just one of the many things business owners have to think about, but it’s arguably one of the most important. No matter how good your product or service is, if you’re unable to communicate with customers...

Poor call queue management is a top reason customers report negative experiences with support teams. 60% of people¹ say long wait times are their main customer service frustration. Another common complaint is repeating the same conversation with multiple representatives², often caused by inefficient call center queue management. Extended hold times and repeated inquiries not only...

Whether you’re a dentist, hygienist, or patient, small talk during dental appointments is a hotly debated topic. How chatty should you be? While some of us are naturally gregarious, others of us may find it hard work to engage in idle conversation, especially with a new patient in our dental office. Introverted dentists, dental hygienists,...