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In the veterinary world, time is money. It’s also the difference between saving a patient’s life and being even a few seconds too late. Operating with high efficiency is valuable for a range of reasons, and your practice should always be looking for ways to streamline processes and workflows. The following four strategies for improving Read More...

If your massage practice is like many, you spend a significant amount of time each week helping clients schedule appointments. This rote task takes your attention away from in-person clients and higher-level items. What if you could streamline the entire scheduling process? The right scheduling software for massage therapists automates much of this process. Why Read More...

Answering and responding to phone calls is likely one of the most time-consuming tasks your front desk staff handles each day. While they spend time on calls, your in-person visitors and waiting-room clients feel neglected. Your staff’s attention is also taken away from higher-level tasks. Modern businesses have begun transitioning their call handling process to Read More...

A spa receptionist is one of the business’s most critical staff members. They serve as the first point of contact for clients and help ensure smooth operations. Major spa receptionist responsibilities include front desk management, scheduling appointments, handling payments, and coordinating client services to enhance each guest’s experience. By leveraging modern technology and automation, receptionists Read More...

In order to effectively scale, growing DSOs need to streamline operations and roll out best practices across multiple office locations. Not only do you need to ensure consistency, but you also have to accommodate the systems, rules and workflows that make each practice unique. Front office staff are swimming in enough complexity as it is, Read More...

Every business must be able to meet its customers’ needs. Straightforward phone communication is one of the best ways that customers can stay in the loop and get in touch with you. But what happens if you don’t have the time or resources to answer every call that you receive? A call handling service simplifies Read More...

Within the healthcare industry, prompt patient follow-up is vital. Primary care providers, specialists, and other practitioners can improve patient outcomes when they schedule planned check-ins at certain points in a patient’s care journey. While providers throughout the industry should utilize follow-up appointments, small and medium-sized practices in particular have the most benefits to gain. Strategically Read More...

Managing patient appointments takes up a large portion of your front desk staff’s day. What if you could automate much of this process while still maintaining the personalized touch your office staff is known for? An AI appointment setter lets you streamline every step of your appointment-setting process, saving time and enhancing customer satisfaction.  What Read More...

Don’t let fragmented tech and rising labor costs stall your DSO’s growth. Modernize your front office with a unified AI platform. Here, we’ve distilled the three critical insights from our new Buyers Guide to help you evaluate today’s marketplace, choose an extensible partner, and future-proof your practice with confidence.   Here’s your sneak preview of Read More...

When Dr. Cerisa Clouse looks at the site where her dental practice once stood, the devastation still feels unreal. The building that housed The Palisades Dentists is gone. The neighboring buildings are gone. Even the nearby school was flattened. What remains is an empty space where a thriving practice and a tight-knit community once gathered Read More...

Owning or managing a dental practice requires much more than simply providing good patient care. You also need to be a good leader and effectively oversee a team of dental professionals working toward a common goal. Dental leadership is the ability to inspire and manage a team to deliver excellent patient care, maintain a positive Read More...

Millennials, or those born between 1981 and 1996, make up approximately 21.8% of the U.S. population. In 2024, millennials were the largest generation group in the U.S. This means that if your healthcare practice serves adult patients, you likely see quite a few millennial patients each day. Millennials as patients have distinct needs, goals, and Read More...