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Stepping into practice ownership or leadership means stepping into conversations most people would rather avoid. Whether it’s addressing underperformance, negotiating with a partner, or handling a frustrated patient, difficult conversations are unavoidable. Yet these moments often define leadership more than strategic plans or financial expertise. The ability to face conflict with clarity and compassion separates Read More...

Sending personalized emails to your patient base is a great way to engage with them, remind them about your services, build trust, and establish a consistent brand voice. However, you may not have the time, energy, or even the necessary skill set to write high-quality marketing emails as often as you should. AI-based email marketing Read More...

When Dr. Josh Funk opened his first PT clinic, his vision was clear: recreate the type of care he once experienced as a Division I athlete—fast-paced, collaborative, and relentlessly focused on results. But that idea stood in stark contrast to his experience as a PT patient. To put it simply, if he wanted to rethink Read More...

The conversation around AI in the dental front office has moved into the realm of strategic necessity. But for many DSO executives, a cloud of “AI Hype” makes it difficult to distinguish between tools that simply send more notifications and platforms that actually complete work. To find the path to true operational excellence, we must Read More...

Artificial intelligence is becoming more common in healthcare, but for many practices, it still feels overwhelming or out of reach. The reality is that AI does not have to be complex or disruptive to be effective. When used intentionally, it can help practices save time, reduce administrative burden, and improve both team workflows and patient Read More...

AI is everywhere in healthcare right now. Every vendor has a claim. Every demo promises transformation. Every headline suggests the future has already arrived. For healthcare leaders, that noise creates a real problem. Practice owners, office managers, and operations leaders are not asking whether AI is impressive. They are asking whether it is usable, trustworthy, Read More...

Effectively marketing your dental practice may feel like a full-time job in itself. You need to send marketing emails and texts, update your website, engage with clients, build and refine your brand image, and complete a wide range of other tasks. How do modern dental practices keep up with such a steep demand? Many dental Read More...

Phone calls are a valuable opportunity to connect with leads and convert them into customers. AI phone answering systems ensure that your business never misses a phone call and makes the most of every phone conversation. Learn how this revolutionary technology can turn calls into customers for your business. What is an AI phone answering Read More...

What if you could significantly reduce no-shows and missed appointments with a single automated text? With appointment reminder texts, you can streamline the confirmation process while still delivering the personalization clients expect from your business. What is an appointment reminder text? An appointment reminder text is a concise, automated text message sent from your business Read More...

Leveraging AI in customer service has the potential to increase customer satisfaction, decrease staffing costs, and make the most of every customer interaction. If you work in a customer-forward industry, here’s what you need to know about this technology. What is AI in customer service? AI in customer service refers to the use of artificial Read More...

In the veterinary world, time is money. It’s also the difference between saving a patient’s life and being even a few seconds too late. Operating with high efficiency is valuable for a range of reasons, and your practice should always be looking for ways to streamline processes and workflows. The following four strategies for improving Read More...

If your massage practice is like many, you spend a significant amount of time each week helping clients schedule appointments. This rote task takes your attention away from in-person clients and higher-level items. What if you could streamline the entire scheduling process? The right scheduling software for massage therapists automates much of this process. Why Read More...