Review Management: The Ultimate Business Owner’s Guide

Hands Holding Review Stars

  Even with a winning idea, the best location, and a killer management team; businesses still need a strong online presence to thrive in today’s digital world. Over 627,000 new businesses open every year, which means thousands of new potential competitors. You need to stand out, and developing your online image is one great way […]

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Optimize NAP Consistency to Help Customers Find Your Reviews

Online Directories

  If you are a small business owner who has personally made an effort to get your business found on Google, there is a good chance that you have run into the term NAP consistency.   NAP consistency stands for name address and phone number consistency and refers to the information that Google has about […]

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Improve Patient Satisfaction to Get More Reviews

You’ve probably heard these stats before:   9 out of 10 customers read online reviews before making a buying decision. Nearly 80% of customers trust online reviews as much as they trust a personal recommendation from a friend. 73% of customers say that online reviews make them trust a business more.   You already know […]

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8 Tips for Making the Most of Your Google Customer Reviews

Hands Holding Review Stars

Google reviews can be one of your business’s most valuable assets. According to a survey by Yeah Local, 91% of people read online reviews before deciding to contact a company. Because Google reviews are so prominently displayed, many potential customers are turning here first. However, if you only have a handful of reviews, you’re going […]

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How to Respond to Reviews About Your Business

Have you heard the saying, “What happens on the Internet, stays on the Internet”? It sounds scary, and it’s enough to make most reasonable people think twice about what to post and what to share online. As a business owner, you already know not to get caught on camera yelling at the referee at your […]

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How to Get Customers to Leave Reviews that Google Actually Cares About

If you are a small business owner, there is a very high likelihood that someone has told you about the value of getting Google Reviews from customers. The person who told you this is right. There is significant value in getting Google Reviews. What they most likely didn’t tell you (probably because they didn’t know) […]

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Optimize My Business Using Google Reviews

Woman leaving Google Review

Have you just eaten the best-truffled mac and cheese of your life? Did your massage therapist have magic hands? Or was that ballroom class so intoxicating that you made like David Bowie and danced, magic danced? Google users would sure love to know, as more than 6 in 10 consumers, a whopping 64% to be […]

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