Free Resource Library

Late payments are a major issue for all businesses. This issue is possibly even more pronounced in medical and dental practices. About one-third of patients receiving any type of medical service walk out the door without paying a dime, according to the Medical Group Management Association (MGMA). Payments can linger for months – or even years in Read More...

When a patient walks into your office, does he see loose files, phones ringing off their hooks, and employees scrambling because there is not enough help? Or does he see a front office that runs smoothly and efficiently? Your Front Office Should Make the Right First Impression A disorganized office makes a patient uncomfortable. They Read More...

Whether you are just getting your orthodontics practice off the ground or you have been around a few years and are hoping to expand, there are bound to be growing pains. However, if you are willing to learn from the experience of others, you will find that growth comes a little easier. Five steps you Read More...

Are you tired of the phone system at your dental practice? Old-fashioned telephone systems are slow, cumbersome and prone to errors, missed information and dropped calls. Is your dental office – and the workers in it – ready for a smarter way to communicate with patients? Turn your phone system into a smart phone system Read More...

The ultimate goal of your dental office is to serve your patients with as much care and compassion as possible while earning a profit so that the business can grow. To do this, you need the right people on your side. However, your staff can only be their very best when you set standards and Read More...

Do your office members groan when the phone rings off the hook? A ringing phone means more patients – and more revenue – for your dental practice. Many of your employees may not see it that way because, frankly, answering the office phone the old-fashioned way is dreadful. Researchers asked 2,000 office workers what they hated Read More...

Although high-tech equipment is beneficial to your practice, it cannot compensate for outdated or poorly designed practice management software. Your practice management software keeps everything intact, which is why it needs to integrate seamlessly with your dental software. The right management software can help you keep current patients happy and expand your business by offering Read More...

Working as a unified team results in happy patients and a successful dental practice. Communication is the cornerstone of a unified team, enabling individuals to work cohesively to provide optimal care for patients. Creating a unified team requires creating goals, developing plans, increasing communication and encouraging individuals to work together to make patients happy. Effective Read More...

If you are not doing everything possible to give the patients visiting your dental practice a positive experience, you may be affecting your practice’s ability to grow. Building strong relationships with your patients means that your dental practice has to offer superior customer service, which requires office management efficiency. Superior customer service needs to start Read More...

What Every Dentist Should Be Doing but No One is Talking About Whether you are a 30 year old dentist starting a new practice or have been practicing dentistry for 30 years, it shouldn’t be a secret that the digital age has ushered in a new era of practice management must-haves for seasoned and new Read More...

If you want to grow your practice, you should be laser-focused on two different areas in your practice; maximizing patients through the front door, and minimizing patients out the back door. Patient retention is often an overlooked aspect of practice growth. According to “The Dentist’s Quick Guide to Medical Conditions,” approximately 50 percent of patients Read More...

We take it for granted, and it’s barely changed since the beginning of our dental practice. Whether you’ve been in practice for two years or twenty years, the primary way your patients use to contact your dental office has changed very little. Telephone communication is the method 99% of our patients use to contact us. Read More...