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Small business transactions have changed drastically as our economy adjusts to 21st-century realities. While business payments were formerly received through cash and checks, recent history has shown a clear transition to plastic and digital payments. What was once a luxury for the wealthy is now commonplace among many small business customers. Credit cards are everywhere. Read More...

Missed appointments, no-shows, last-minute cancellations, and gaps in your schedule can harm your business financially. It’s not just the appointment fees you’re missing out on; you’re also missing out on the chance to serve and delight your clients. When it comes to schedule management, we’ve identified ten ways to ensure that your schedule is filled Read More...

Does your business accept credit cards? If so, you need a payment gateway. Typically, payment gateways have been associated with e-commerce stores as a way to take credit card payments online. Now, however, service-based businesses are beginning to realize how useful they are in providing secure transactions, expanding “office hours,” and expediting payment processing times. Read More...

You put a lot of thought into providing a five-star experience for your customers. But, have you thought about how your payment options can positively or negatively impact that experience? At one time or another, most of us have been in a situation where we couldn’t use our credit card at an “all cash” establishment, Read More...

Financial transactions have come a long way since the days of bartering and gold coins. While cash, checks, and credit cards have all enjoyed their days in the sun, mobile payments are quickly becoming the payment method of choice. If you’re a business owner, then the smart strategy is to move quickly to adapt to Read More...

As a business owner, you strive to make it easy for people to work with you. Whether it’s offering convenient office hours, plenty of parking, after-hours support, or an easy-to-navigate website, you already know that customers will flock to you (and stick around) if there’s no friction between them getting the product or service they Read More...

Do you ever wish you had a crystal ball? Not only could you predict each week’s winning lottery numbers, but you’d also be able to look into the future and see if you made the right decision when it came to your business phone system. Even though a communication system is one of the most Read More...

Have your callers ever experienced any of the following: • A busy signal • A clunky phone tree that traps callers in an endless loop • A message that says, “this voicemail box is full.” • Endless ringing with no one answering • Dropped calls • Poor reception All of these are symptoms of an Read More...

You might be able to get away with a single phone line when your business is brand new, but as you add employees, you’re going to need a more professional solution. Here’s the good news: enterprise-level functionality is now available to businesses of all sizes without an enterprise-level price tag. By installing a PBX phone Read More...

Have you ever wondered how companies like Skype and Facebook are able to provide users the capability to communicate with people all over the world for free? The secret is SIP, aka Session Initiation Protocol. SIP is the protocol that enables VoIP, the technology that allows voice calls to be transmitted over the Internet. Though Read More...

Even though VoIP has been commercially available since 1995, there are still a lot of misconceptions about it. Some people think it’s only for big businesses. Others believe that VoIP is nothing more than Skype and Zoom, and it’s only for solopreneurs. These views are not only conflicting, but they’re also inaccurate. Today’s VoIP systems Read More...

Do you ever wonder how businesses functioned before the Internet? Being able to send emails, share files, access digital information instantly, and collaborate online has revolutionized the way companies operate today. And now, thanks to the Internet, businesses of all sizes can use this network to make and receive phone calls. The technology is called Read More...