Free Resource Library

The COVID-19 pandemic was a catalyst for the increased availability of telehealth consult and telemedicine services. However, even as the intensity of the pandemic has slowed, the popularity and use of virtual healthcare services have continued to skyrocket, and telehealth technology has advanced far past a simple telephone consultation with a medical provider. To see Read More...

When a patient enters your practice with a health concern, your top priority should be establishing a solid foundation for communication between you, your colleagues, and the patient. Critical information can get lost and affect treatment outcomes when there’s a disconnect between any of these parties.  How you communicate with your patients and team members Read More...

To stay responsive, competitive, and profitable in the ever-changing digital age, your vet practice must adapt to and capitalize on digital trends. Although you might not think about online sales, ecommerce veterinary sales and services are becoming crucial to succeeding in the digital age. Online sales in the pet industry have increased significantly since 2015; Read More...

Staffing shortages have hurt healthcare practices nationwide. Staffing industry analysts from the Association of American Medical Colleges predict that by 2034, the U.S. could experience a physician shortage of up to 124,000 physicians. And since the pandemic began, 1 in 5 healthcare workers has left their position (to read more about the healthcare staffing shortage, read Read More...

Physical therapist assistants (PTAs) are one of the fastest-growing careers in the U.S. According to the Bureau of Labor Statistics (BLS), the projected growth rate for physical therapist assistants and aides between 2021 and 2031 is a robust 24% — nearly five times higher than the average expected growth for all occupations (5%). And no wonder. This Read More...

Attracting new patients and boosting brand awareness while prioritizing your customer service and patient outcomes as a medical practice isn’t easy. According to the American Med Spa Association, approximately 20% of med spa patients are millennials, showing a general decrease in average patient age. With younger patient averages, you must adopt more modern med spa marketing Read More...

A study published by the British Veterinary Association found that many veterinarians feel more distressed from euthanasia consultations with the pet owner than the process itself. When clients have a difference in opinion regarding euthanasia, the inability to do what’s best for the pet causes significant stress for veterinarians and veterinary team members. In this Read More...

Your practice is, first and foremost, a place for healing. However, it’s also a business, and businesses must turn a profit to stay viable. Efficient medical billing means managing invoices, payments, and insurance claims to ensure accurate and efficient billing. By reducing the risk of financial errors and denied claims, you can speed up payment Read More...

Handling a difficult situation that involves an angry or upset patient is a reality that most, if not all, dental professionals will face or have faced at least once in their careers.   How individuals respond and resolve the issue is just as important as the issue itself, if not more so; the approach taken Read More...

Managing a single optometry practice can be difficult.  There is the patient management aspect (being a doctor and caring for patients), employee management, information technology (IT) management, software updates, creating processes, and assuring profitability.  This is only a fraction of the responsibilities that an owner has to manage as each one of these topics can Read More...

How much data does your healthcare organization generate every year? You may not realize it, but all that data contains a gold mine of information you can utilize to your benefit through medical practice analytics, also known as healthcare analytics. By using data analytics and measuring key performance indicators (KPIs), your practice can gain valuable Read More...

The American dental industry is exploding. The U.S. Bureau of Labor Statistics (BLS) estimates a 6% increase in dental jobs by 2031, which shows more rapid openings than many other industries, creating a high demand for people to fill these positions. While the demand may be growing, you need your dentist resume to stand out Read More...