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Anxiety plays a significant role in how patients interact with healthcare providers. In fact, 30 percent of patients say anxiety stopped them from scheduling a healthcare appointment in the last 12 months. To better understand how mental health impacts patient behavior, we commissioned an independent market research firm to survey 1,000 U.S. adults aged 18 Read More...

Patient churn refers to situations where dissatisfied patients cancel appointments or choose another healthcare provider instead of your practice. High churn rates often signal issues with care quality, communication, convenience, or overall experience. These challenges impact not only revenue, but also your reputation and your ability to serve other patients effectively. Avoiding patient churn is Read More...

Why Treatment Acceptance Matters There are many ways for a dental practice to become successful, but one thing all thriving practices share is strong patient treatment acceptance. A practice cannot succeed if patients routinely turn down recommended care or delay necessary treatment. Patients often have objections that must be addressed before they commit. One of Read More...

How Simple Conversations Create Stronger Patient Relationships You do not have to be an extroverted wordsmith to connect with your patients. In many cases, patients are not even focused on the topic of conversation. What they remember is how you made them feel. With a little intention, you can refine your conversational skills and carry Read More...

High call volume is often a good sign. Increased inbound calls typically correlate with more appointment requests, higher demand, and business growth. However, if your team is unable to manage those calls effectively, patients may become frustrated, leading to poor experiences and lost revenue. The key is not eliminating calls, but handling them smarter. Below Read More...

A Travel Experience That Changed My Perspective If you are anything like me, your least favorite part of traveling is making an airline connection. In 2017, I was on a red-eye flight from Los Angeles to Raleigh with a connection through Atlanta. I was awakened mid-flight to learn there was a delay on the ground Read More...

Using the Phone Call to Set the Tone for the Patient Relationship A phone call is often one of the very first interactions a patient has with your practice. When your telephone protocols go beyond a typical intake call, patients immediately recognize that your practice is different. Exceptional phone experiences set expectations early and create Read More...

You’ve probably noticed how quickly AI is transforming every corner of healthcare, and pediatrics is no exception. From automating routine tasks to spotting complex conditions earlier on, AI in pediatrics is reshaping how you and your team care for young patients. It’s not about replacing the clinical judgment and personalized medicine your care providers specialize Read More...

Why Treatment Acceptance Matters High treatment acceptance is the foundation of a happy, successful dental practice. When patients frequently decline recommended care or delay treatment, it becomes difficult for a practice to thrive. In my forty years as a dentist, I have encountered countless patient objections. These objections represent a boundary that must be addressed Read More...

Is Your Team Struggling With Motivation? Is your dental office staff having trouble staying motivated? Have you noticed a decline in performance due to burnout or stress? One effective way to re-energize your team is through a bonus program. Office bonus systems give staff members a shared goal to work toward and encourage increased productivity. Read More...

The Frustration of New Patient No-Shows Dental offices invest a significant amount of time, effort, and money into attracting new patients. Few things are more disheartening than when a new patient schedules an appointment and then does not show up. Unfortunately, this happens more often than most practices would like. Is this simply the nature Read More...

Why Fees and Payments Feel Uncomfortable Fees and payments are difficult topics for many dental team members to discuss. In fact, some offices experience the same level of discomfort talking about payments as they do discussing religion, politics, or even cryptocurrency purchase mistakes. However, addressing dental fees and payment expectations early and often is critical. Read More...