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A new patient steps inside, pausing just past the doorway. They take in the room. The hum of quiet conversation, the faint scent of disinfectant, the soft tapping of keys at the front desk. In that split second, before they’ve shaken a hand or completed a quick check-in, they’re already making dozens of silent judgments Read More...

Doctors partner with radiology departments to take imaging studies of a patient’s internal systems. X-rays, MRI scans, and other images ultimately help physicians diagnose and treat patients. For this process to be a success, the radiology workflow must be smooth and efficient. This workflow encompasses the full cycle from an initial order through archiving the Read More...

Is HIPAA compliance necessary within a dental office? Do patient privacy laws restrict certain communication methods? What kind of patient data is considered protected health information? If any of these questions are on your mind, you’ve come to the right place. This guide explores the unique HIPAA requirements, training, and laws that apply to dental Read More...

Your healthcare practice’s front desk staff have a lot on their plate. What if you could lighten the load with a modern virtual receptionist tool? Virtual front desks for healthcare practices act as an extension of your front office, aiding patient access, responsiveness, and continuity of care. Weave is a virtual front desk solution built Read More...

Your healthcare receptionists answer and respond to dozens of patient calls a day, but inevitably, they still miss calls, which means that some are sent to voicemail. When this happens, patients become frustrated, and your practice loses opportunities to connect with them. Many healthcare practices have turned to virtual receptionists to prevent missed calls. There Read More...

Running a modern practice means walking a tightrope between delivering excellent care and staying profitable. Many owners think the answer is to simply push harder, but sustainable growth doesn’t come from hustle alone. Dr. Hendrik Lai, a clinician and consultant with decades of experience, argues that the real key is turning data into decisions, sharpening Read More...

Answering dental phone calls is an important aspect of engaging with patients, ensuring accurate scheduling information, and promoting your practice’s reputation. But high call volumes can take your staff’s attention away from other essential items on their task lists. Many dental offices turn to dental phone answering services to take over a large percentage of Read More...

Healthcare organizations rely on consistent schedules to maintain operational efficiency. Check out the five most common types of healthcare scheduling methods, their pros and cons, and how to find the right one for your practice. What is healthcare scheduling? Healthcare scheduling is a core component of any dental or medical facility. It’s the process of Read More...

To keep their practices running efficiently, many healthcare clinicians are adopting virtual receptionist services. Instead of relying solely on in-house staff, providers can have either live agents or AI receptionists handle incoming calls. Many businesses opt for a hybrid model that utilizes both humans and AI technology. These services offer ample coverage and consistency when Read More...

Artificial intelligence is quickly becoming a staple in various industries, including healthcare. While AI can’t perform exams and treat patients as a practitioner, the technology does play a key role in supporting front desk workflows. Many practices are adopting AI virtual assistants to enhance patient communication and reduce administrative burdens. While many people assume that Read More...

For years, the conversation around artificial intelligence in healthcare has been clouded by one question: Will it replace us? The answer, increasingly, is no. But it will redefine what leadership looks like. The clinicians, managers, and practice owners who learn to harness AI as a partner—not a threat—will be the ones who lead the industry Read More...

Clinicians dream of practice ownership as the ultimate freedom—your name on the door, your schedule in your hands and your vision guiding the future. But reality is far more complex. When Dr. Thanh Mai opened his first practice, he discovered that independence came with an unexpected challenge. Success would hinge less on his clinical expertise Read More...