Building a better Weave experience.
We're all about helping businesses be the best they can be—including our own.
Our goal is to make getting help faster, easier, and more efficient—so you can focus on what matters most.
You deserve great service and support.
Here's how we're making it happen.
What's New
We've expanded our Utah-based call center and added additional resources to improve response times for email support after hours, ensuring better availability when you need us.
Our support chatbot now resolves ~85% of inquiries instantly, saving you time and getting you back to your patients and clients faster.
Find answers quickly with improved articles and resources at Weave Help.
Check out Training Camp for shorter (<5-minute) training videos, structured into helpful journeys and personalized for your Weave platform.
What's Improved
Support staff onboarding
Our new rigorous training program ensures every member of our support team is fully equipped to tackle any problem you may have—before they even pick up a phone.
Improved process & documentation
We’ve made major improvements to our internal tools, processes and documentation to allow issues big and small to get reported, escalated and resolved much sooner.
Specialized support
We’re adding specialized support for partners and multi-location accounts, so they can receive timely, relevant help.
An even better customer experience.
We didn’t just improve support. We improved the product.
We're not finished.
Improvement is ongoing. And we're committed to giving you the very best, because that's what you deserve. Stay tuned for more updates and improvements from Weave. In the meantime, if you have questions or comments about Project Better, don’t hesitate to contact us.