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Text messages have become an integral part of digital communication in the past couple of decades. Thanks to modern technology, SMS has evolved from just a simple messaging tool to stay in touch with people within our personal space to fortifying small businesses’ stature. This became an important aspect of running a small business. Of Read More...

Small business owners and their employees, just like everyone else, want to have a Happy Thanksgiving: spending time with their family and friends, eating too much food, watching bad professional football games, and reflecting on the many blessings they’re grateful for. Some small businesses aren’t able to take Thanksgiving Day off. Others eagerly close up Read More...

As an entrepreneur, you must provide your clients with safe and secure payment methods. These are usually regulated by specific laws that ensure sensitive data of both businesses and customers stays protected. The most prominent example of such regulations is the Payment Card Industry Data Security Standard, PCI DSS for short. In a nutshell, PCI Read More...

Facebook is an online social media platform that millions of people use every day. That makes it ideal for building a positive company image, expanding the customer pool, and improving your online presence among competitors. It is a platform that helps you manage your interaction with customers, send them short answers, and target your audience Read More...

When the phone rings at your business, that’s usually a great indicator that your product or service is in demand and your customers are trying to reach you. But what happens if there’s no one there to pick up the phone, or your employees are all tied up on other calls? According to a recent Read More...

Small businesses face an ever-increasing array of challenges. Having the right tools to acquire, retain, and delight customers is just one of the many things business owners have to think about, but it’s arguably one of the most important. No matter how good your product or service is, if you’re unable to communicate with customers Read More...

Did you know that 60% of people ¹ report that being on hold for too long is the number reason they have a terrible experience with a company’s customer service department? Another top complaint, according to a recent report ² on communication trends, is having the same conversation with multiple customer service representatives. If you’ve Read More...

The importance of communication in business can’t be underestimated. The success of your company relies on how well you can convey information to your employees and customers. Good communication leads to more cohesive teams and better results, while bad communication leads to confusion and misunderstanding that can ultimately lead to disaster. When it comes to Read More...

Nowadays, everybody has the ability to be a critic and get their opinion out there. Whether we’re talking about the pop-culture and entertainment industry, restaurants, or other service-oriented businesses, all of them can easily be graded, reviewed, and evaluated via social media. Facebook, in particular, has turned into a very reviewer-friendly platform. It encourages Facebook Read More...

The times of traditional telephone communication are coming to an end, so most businesses have already switched to calls over the Internet. A softphone is a software-based phone system that enables users to make and receive calls over the Internet using a computer, smartphone, or tablet, eliminating the need for traditional phone hardware. It offers Read More...

A VoIP phone service is an internet-based phone service that provides voice and video communication over the internet. This means that it does not require a traditional telephone line to make or receive calls, like many other types of phone services do. VoIP phones can be used with any computer or smartphone. The quality varies Read More...

Dale Murphy, a retired professional baseball player, spoke on resiliency at Weave’s 2020 Business Growth Summit. Murphy played in Major League Baseball for 19 years, with his greatest success coming as a member of the Atlanta Braves. Drafted fifth in the 1974 MLB draft, Murphy went on to win back-to-back National League MVP awards in Read More...