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You can improve your company’s reputation in many ways. However, to attract new talents to work for you, you need to prove why your company is a great place to work. From a candidate’s perspective, it is challenging to find honest feedback from previous or current employees expressing their opinion about a company, especially when Read More...

Online payments are becoming more and more popular in this digital age. Today, if your small business does not accept online digital payment methods, customers may view your services as outdated or low-quality. However, your business’s payment methods do not only affect your business reputation. They also impact your cash flow, profitability, and business growth. Read More...

No matter if you own a coffee shop or provide tech solutions for clients around the world, you’ve got a lot on your plate as a small business owner. As a result, it’s critical to find ways to streamline daily processes for you and your team–including payment processing. Even so, you may not be familiar Read More...

What if you could add value to your efforts just by getting insight into your company’s data, including call analytics and customer payment history. The idea of leveraging business intelligence is not exactly new, and developments in artificial intelligence, data science, and cloud computing have made collecting this information easier and more affordable than ever. Read More...

As a small business owner, your business is probably your livelihood. Prioritizing growth within your business is essential to remaining profitable and ensuring that your small business can support you, your family, and your employees for years to come. We’ve created this guide to help you learn 11 business strategies for small businesses you can Read More...

Do you run a service-based business? Have you started sending appointment reminder messages yet? If you’re on the fence about implementing an appointment reminder strategy into your practice, or you’re not sure where to begin, read on to discover the 4 key benefits of sending SMS appointment reminder messages. We’ll also share text messaging best Read More...

Pricing is one of the most important aspects of your business. You will miss out on many sales if you price it too high. If you price it too low, you may also struggle to make a good profit margin. It is essential to find the perfect price point for your product if your business Read More...

Landline calling was the pioneer of business communications, providing an efficient way to support and reach customers.  As time has evolved, landline calls have expanded to include Text-to-Landline service. Utilizing every means of communication (cellular, landline, email, VOIP, etc.) will improve your company’s image and eventually distinguish you among competitors for excellent customer support.  Read Read More...

The world of online reviews and the quality rating system used by various websites is quite complex and convoluted, to say the least. It is not only about consumers leaving the right feedback describing a particular service and its quality, although this is what the star rating systems and customer review platforms were designed to Read More...

SMS, or Short Message Service, has only been around since 1992. Most people now refer to this type of communication as texting. Although they began as short messages with a limited number of alphanumeric characters, text exchanges now include images, videos, sound recordings, and ever-present emojis. Text messaging was seldomly used by cell phone customers Read More...

Customer service is changing rapidly in the 21st century. It’s not so much that old values are going away or dying off. Maxims like “the customer’s always right” still have their merit. It’s still essential for businesses to interact with their clients in a friendly, responsive, and polite way. Showing genuine interest and concern in Read More...

Live chat, video conferencing, phone, email… Choosing the best communication channels is not an easy task, but it pays off in the end. In the past, the question didn’t even arise. It was clear: first, you offer telephone support, and then you might add email. But now, people use devices that can do much more. Read More...