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More than 9 out of 10 say an animal’s health concerns are of equal importance. How devoted are millennials to their pets? A new survey from the communication software company Weave Inc. found that 86% of millennials would risk their life to save their animals. And there’s more: Rather than letting the phone call go...

Young pet owners are willing to spend on their pets, but their loyalty is far from free. This is according to a new nationwide survey of 532 millennial pet owners, conducted by customer communication company Weave. The findings show a need for clinics to maintain personalized, friendly care and strong communication to retain millennial clients,...

Millennials want personalized care for their pets to remain loyal to their veterinarians, according to a survey put out by Weave, a customer communication platform for service-based businesses. “Millennials have grown up with technology, and expect that tech will enhance all experiences throughout their lives, including everyday purchases like veterinarian care for their animals,” said...

In today’s marketplace, small businesses face numerous challenges. These challenges include problems as wide-ranging as client dependence, founder dependence, constant fatigue, money management, and the age-old issue of quality versus growth. Factor in the difficulty of surviving in an economy full of well-established companies and multinational corporations and it’s no wonder so many small businesses...

  A modern communications system is vital in today’s business world. Although many businesses use communications as diverse as phone calls, texting, online chatting, emailing, postal services, and social media on a regular basis, they neglect to find a VoIP service that connects all of these styles of communication. Small businesses are often especially guilty...

Despite their ease of use, communications in the 21st century have become increasingly complex. We’ve come a long way from the telegraph and the Pony Express. In one day, most of us engage in communications as wide-ranging as phone calls, text messages, emails, blog posts, video conferences, and good old-fashioned snail mail. These various types...

All businesses have a strategy. This strategy is often disjointed, undefined, and barely noticeable, but nonetheless, it’s there. At the other end of the spectrum, the most successful and profitable businesses have a strategy that’s structured, clearly defined, and reliable. Part of any good business strategy involves customer engagement. Current business lexicon includes the term...

The communication methods, platforms, and devices available to modern businesses and consumers are numerous and diverse. Having all of these tools immediately accessible can be both a blessing and a curse. We frequently find ourselves multitasking, tangled in a web of group chats, email chains, video conferences, and social media updates. Sometimes this web makes...

If you don’t have a lot (or any) reviews, it can be intimidating to get the process underway. You might not know the best way to ask for customer reviews, or you might be nervous about rejection. The good news is that 70 percent of people will leave a review for a business if they’re...

You might be the best in the world at what you do, and you could have the best advertising strategy in town, but if you don’t keep an eye on your online reputation, your business could suffer. When it comes to your business, there’s a lot you can control. Your website, your social media profiles,...

Online reviews aren’t just about your star-rating. It’s tempting to focus solely on growing the number of reviews we have on our profiles and doing whatever it takes to ensure that they’re overwhelmingly positive. Savvy business owners, however, know that reviews are also a valuable tool that can enhance the relationship they have with their...

Forget the concept of less is more. When it comes to online reviews for your business, the more you have, the better. Consider these statistics: 92% of customers read online reviews, and people are more likely to want to do business with you if you have a lot of positive reviews. Over 80% put as...