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You’ve probably already heard the stats about how costly missed appointments are for a medical practice and how they can also derail a patient’s treatment plan. No business is immune to people missing their appointments, whether it’s a surgeon or a personal trainer. These missed appointments can hurt both medical practices and patients alike. Offices Read More...

Everyone is busy, and convincing your patients to keep appointments, especially for routine and non-urgent office visits can be a challenge. Looming work deadlines, family obligations, and social commitments can all seem more important in your patients’ minds than a routine oral hygiene appointment or an eye exam. However, missed appointments can be detrimental to Read More...

Congratulations! You’ve decided to implement a system that uses text messages to remind your customers about their appointments! As you’ll see, this is a huge step toward reducing missed appointments, last-minute cancellations, and no-shows, and it’ll take a lot of mundane busywork off the workload of your team. To get the most out of a Read More...

Getting customers to make and keep appointments is vital to any business that operates on an appointment basis. Broken appointments lead to downtime and decreased productivity. So what do you do to help your customers keep their appointments? You send them reminders. You remind them several times, and often through several different methods (email, text Read More...

No-shows and missed appointments not only cost your practice revenue, but they also add to the workload and frustration of your office staff. Patients who don’t make it to their appointments end up delaying care, which can negatively impact their overall health and treatment outcomes. While there are numerous reasons that patients miss appointments, including Read More...

Google reviews can be one of your business’s most valuable assets. According to a survey by Yeah Local, 91% of people read online reviews before deciding to contact a company. Because Google reviews are so prominently displayed, many potential customers are turning here first. However, if you only have a handful of reviews, you’re going Read More...

Have you heard the saying, “What happens on the Internet, stays on the Internet”? It sounds scary, and it’s enough to make most reasonable people think twice about what to post and what to share online. As a business owner, you already know not to get caught on camera yelling at the referee at your Read More...

As a dentist or medical practitioner, schedule management is imperative. If you had the power to see which of your patients were going to make it to their appointment, and which ones weren’t, your production and profitability would skyrocket. You could fill every appointment, every day, and drastically boost profitability. This is the reason that Read More...

If you are a small business owner, there is a very high likelihood that someone has told you about the value of getting Google Reviews from customers. The person who told you this is right. There is significant value in getting Google Reviews. What they most likely didn’t tell you (probably because they didn’t know) Read More...

As a dentist, medical practitioner, or other health professional, you are definitely out of the norm if practice growth is not something that you think about daily. When we talk about practice growth, it is important to clarify that successful practice growth can look different to different doctors. For some, practice growth means treating more Read More...

Today’s digitally connected environment offers many advantages.” Your patients have all the information they could want at their fingertips. Organizations large and small are finding more and more ways to reach out to new patients. There are more ways than ever before to communicate with your customer base. Despite the many benefits that technology offers, Read More...

Busy isn’t a badge. Write this on a sticky note and put in on your mirror. Look at it while you brush your teeth and repeat it to yourself while you’re calming the loud frizz that won’t lie neatly on your head as you get ready to start your day. Because it’s true: every business Read More...