Free Resource Library

Improving payment efficiency is not just about collecting faster. It is about creating clarity, convenience, and confidence for patients while reducing administrative strain on your team. Below are five proven strategies to help practices strengthen cash flow without sacrificing the patient experience. 1. Clearly Communicate Payment Expectations Eighty percent of patients say they prefer understanding Read More...

Why Revenue Cycle Innovation Matters In today’s competitive healthcare environment, managing the revenue cycle while strengthening patient loyalty is more critical than ever. Membership programs have emerged as a powerful strategy to accomplish both. Healthcare management expert Jordon Comstock has helped practices across the country implement membership models that generate recurring revenue while building stronger, Read More...

Start With the Right Foundation Many practices make the mistake of jumping straight into paid advertising when growth slows. While ads can be effective, a strong marketing strategy should always begin with solid foundational elements. Without them, paid advertising often amplifies weak systems instead of fixing them. Enhance the Patient Experience At the core of Read More...

The Journey to Practice Ownership Practice ownership is rarely a straight line. For Dr. Jenn Tabiza, who owns both an eye care clinic and a med spa, success has come from finding ways to integrate her two businesses so they support and strengthen each other. “It’s been a journey,” she says. “They’ve kind of fed Read More...

The Balance Between Care and Profitability There is a common misconception in healthcare that providing exceptional patient care will naturally lead to strong profitability. Many believe that if they simply go above and beyond for patients, financial success will follow on its own. While exceptional care is essential, it must be paired with smart, intentional Read More...

The Burden of Leadership When individuals step into leadership roles, whether through promotion or entrepreneurship, they often find themselves without a true sounding board. Leaders carry the weight of responsibility not only for their own livelihood, but for the well-being of others as well. This pressure can create a sense of isolation and make decision-making Read More...

Bulk texting is a powerful way to communicate with patients quickly and effectively. When used thoughtfully, it helps practices stay connected, reduce no-shows, improve cash flow, and strengthen patient relationships. Below are ten practical ways to use bulk texting to support growth, engagement, and patient experience. 1. Promotions and Discounts Send text messages to patients Read More...

A Nonlinear Path to Optometry I wanted to be an eye doctor as early as sixth grade. While my interest in optometry started young, my path into healthcare was anything but straightforward. Academics often took a back seat to athletics, and I was deeply passionate about sports. At one point, I even considered a career Read More...

Key takeaways AI in audiology uses machine learning and data-driven tools to improve hearing assessments, device fittings, and patient care. Artificial intelligence enables faster, more consistent diagnostics, real-time hearing aid adjustments, and personalized rehabilitation. Clinics that combine AI with strong communication systems can enhance efficiency, patient satisfaction, and access to care. AI in audiology: Bringing Read More...

Artificial intelligence (AI) is impacting how virtually every industry operates, and dentistry is no exception. AI in dentistry uses machine learning and analytics to enhance clinical and administrative care, and new advancements emerge frequently. When used strategically, AI can help dentists diagnose conditions earlier, create personalized treatment plans faster, collect more detailed imaging, and streamline Read More...

Navigating the economic environment of healthcare can feel daunting. However, with insight from industry experts, practices can uncover opportunities for growth and long-term stability. In a recent episode of The Happy Practice podcast, we sat down with Dr. Hendrik Lai and Genevieve Poppe to discuss the current economic state of healthcare and what it takes Read More...

A Foundation Built on Precision and Purpose My journey into dentistry began with a strong interest in science and a desire to own my own business. After completing my education, I moved directly into private practice, where I quickly fell in love with detail, quality, and precision. By embracing innovation and maintaining a patient-centered approach, Read More...