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High call volume is often a good sign. Increased inbound calls typically correlate with more appointment requests, higher demand, and business growth. However, if your team is unable to manage those calls effectively, patients may become frustrated, leading to poor experiences and lost revenue. The key is not eliminating calls, but handling them smarter. Below Read More...

A Travel Experience That Changed My Perspective If you are anything like me, your least favorite part of traveling is making an airline connection. In 2017, I was on a red-eye flight from Los Angeles to Raleigh with a connection through Atlanta. I was awakened mid-flight to learn there was a delay on the ground Read More...

Using the Phone Call to Set the Tone for the Patient Relationship A phone call is often one of the very first interactions a patient has with your practice. When your telephone protocols go beyond a typical intake call, patients immediately recognize that your practice is different. Exceptional phone experiences set expectations early and create Read More...

You’ve probably noticed how quickly AI is transforming every corner of healthcare, and pediatrics is no exception. From automating routine tasks to spotting complex conditions earlier on, AI in pediatrics is reshaping how you and your team care for young patients. It’s not about replacing the clinical judgment and personalized medicine your care providers specialize Read More...

Why Treatment Acceptance Matters High treatment acceptance is the foundation of a happy, successful dental practice. When patients frequently decline recommended care or delay treatment, it becomes difficult for a practice to thrive. In my forty years as a dentist, I have encountered countless patient objections. These objections represent a boundary that must be addressed Read More...

Is Your Team Struggling With Motivation? Is your dental office staff having trouble staying motivated? Have you noticed a decline in performance due to burnout or stress? One effective way to re-energize your team is through a bonus program. Office bonus systems give staff members a shared goal to work toward and encourage increased productivity. Read More...

The Frustration of New Patient No-Shows Dental offices invest a significant amount of time, effort, and money into attracting new patients. Few things are more disheartening than when a new patient schedules an appointment and then does not show up. Unfortunately, this happens more often than most practices would like. Is this simply the nature Read More...

Why Fees and Payments Feel Uncomfortable Fees and payments are difficult topics for many dental team members to discuss. In fact, some offices experience the same level of discomfort talking about payments as they do discussing religion, politics, or even cryptocurrency purchase mistakes. However, addressing dental fees and payment expectations early and often is critical. Read More...

Q: If you could go back to when you were first starting your practice and tell yourself one thing, what would it be? A: You are going to love this career that you fell into. Join AADOM much sooner. It is the best thing I have done for my career. Put yourself out there and Read More...

A great misconception people have about success in business, and success in general, is that you never make mistakes. This is absolutely not true. With 32 years in private practice, I can confidently say I have made every mistake in the book. The true key to success and growth is not avoiding mistakes altogether, but Read More...

We sat down with Shannon Nelson, the marketing director at Arkansas Family Dental in Littlerock, AR, whose motto is to “treat each patient like family.” By allowing this motto to inform everything they do, from marketing to care, Arkansas Family Dental successfully brings on 325 new patients per month and sustains a 4.9 star rating Read More...

Key takeaways Payment reminder emails and notices are essential for maintaining cash flow and preventing overdue payments in business transactions. Effective reminders are clear and professional. They should include key details like the amount due, due date, and available payment methods. Sending reminders at the right time and with the right tone ensures prompt payment Read More...