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Dental offices often face challenges in benchmarking their performance against industry standards and competitors. Without access to comparative data, it becomes difficult for them to identify areas of improvement and measure their success relative to their peers. But this can be solved by utilizing Practice Analytics. Practice Analytics enables dental offices to benchmark their performance Read More...

Is your business overwhelmed with incoming phone calls? Congratulations—high call volume often indicates that a business is booming. However, managing an influx of calls while dedicating an appropriate amount of time to each caller can be challenging. If you’re struggling with high call volume, there are solutions you can adopt to redirect callers to other Read More...

In the ever-evolving landscape of dentistry, the role of the dental office manager has experienced significant growth and transformation over the years. Once seen as simply a receptionist function, often staffed by converted dental assistants, has evolved into a strategic position overseeing the growth of the business. In the video above, Heather Colicchio, founder and Read More...

  The role of the dental office manager is vital in ensuring the continuous and efficient functioning of dental practices. In short, they keep the ship sailing smoothly. However, office managers encounter numerous common challenges and pain points that create daily headaches and stress. In the video above, Heather Colicchio, Founder of the American Association Read More...

Office managers are vital to the success of any dental practice. In a previous article, we discussed the growth of the office manager role in the last 10 years and its impact on the dental industry. But how does an office manager grow in their role and gain the necessary skills to excel in their Read More...

Running a successful veterinary practice involves more than providing quality pet care. Your business also needs exceptional veterinary business management — overseeing the business side of your practice to ensure sustainable profitability and long-term success.  Whether you hire a certified veterinary practice manager or assign a front desk receptionist to complete these tasks, you need Read More...

Utilizing the right dental practice software can streamline your practice’s daily tasks and make staying in touch with patients a lot easier. Most dentists use dental office practice management software to keep track of patient records and inventory. But has your practice ever considered adding patient communication software to the mix?  Practice management software can Read More...

As a healthcare professional, you probably deal with difficult patients on a daily basis.  Patients can be difficult for a number of reasons. Maybe they’re dissatisfied with a diagnosis you’ve given them, anxious about their appointment, frustrated about having to wait to see you, or simply an angry person overall.  When dealing with difficult patients, Read More...

As a healthcare organization, your primary goals involve providing each patient with value-based care, an individualized treatment plan, and better outcomes. Engaging patients in their care can be just as important as the actual care you provide. Effective patient engagement in healthcare should boost patient satisfaction, improving health outcomes and your organization as a whole.  Read More...

Looking for engaging and informative optometry podcasts? Learn about the best podcasts that optometrists can’t afford to miss out on. Best for Industry News & Trends: Defocus Media Hosted by Darryl Glover, O.D., and Jennifer Lyerly, O.D., this podcast is one of the best for learning about the hottest new trends in optometry. Defocus Media Read More...

Does your dental practice struggle with patient engagement and missed appointments? It’s a common problem that can mean poorer outcomes for patients and lower profits for you. According to one study, scheduling appointments further than 90 days out increases the chance that patients will forget about them. But with a good patient recall strategy, you’re Read More...

It’s almost time for kids to head back to school, and that means plenty of opportunities for your dental practice to connect with both new and existing patients! Back-to-school time is getting busier and busier for both kids and their parents, though, which means booking a dentist appointment might not be the first thing on Read More...